Dj (Desmond) Rowe

• Provided excellent customer service to ensure satisfaction.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Provided exceptional service to high volume of daily customers.
• Took orders from customers accurately and in a timely manner.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Operated POS terminals to input orders, split bills and calculate totals.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Cleaned tables and chairs to prepare dining area for next customers.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Stayed informed about daily specials, new menu items, promotions.
• Trained new employees on restaurant procedures and plating techniques.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

• Delivered pizza to customers in a timely manner while adhering to traffic laws.
• Carried food in insulated bags to maintain hot or cold temperature.
• Maintained cleanliness of restaurant dining area, kitchen, and delivery vehicle.
• Loaded delivery vehicle with orders and ensured accuracy of order items.
• Navigated urban and rural delivery routes and delivered food items at or before quoted times.
• Answered phone calls from customers placing takeout orders.
• Followed proper sanitation protocols when handling food products on the job.
• Provided courteous customer service by addressing customer concerns promptly and professionally.
• Collected tips from customers through hands-free electronic methods.

• Promoted students coming to Grand Canyon University by educating parents and students on over all campus life and education
• Organized and carried out promotional events by setting up and tearing down event sites, interacting with potential or committed students
• I am the current team materials manager and keep track of all equipment and merchandise involved with the promotions team
• Maintained and updated entire promotions team inventory excel sheet
• Improved operations by working with team members and customers to find workable solutions.
• Replenished product stock to maintain appropriate levels and meet expected event standards
• Created positive and rewarding experiences through warm and friendly interactions with students and parents
• Collaborated with customer service team members to assist with product information and provide outstanding service.

• Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
• Maintained effective supply levels by counting, monitoring and reordering food stock and dry goods.
• Cleaned walls, fans and drains in bakery coolers, display cases and work area.
• Promoted customer loyalty by efficiently handling food and service complaints.
• Checked completed orders for accuracy and bagged meals for easy carrying.
• Used varied meal preparation methods to create preselected food offerings for catering clients.
• Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
• Cooked batches of food according to standard recipes.
• Protected customers by washing and sanitizing dishes, glassware and silverware after each use.
• Maintained clean, sanitized and well-organized food preparation zones.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Processed payments and counted change to complete transactions.

Time here was short-lived because my new job has better pay for me but this job still gave me a good first job