DJEGNALE DIOUBATE
LAWRENCEVILLE,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Operation Dispatcher
MOOSE TRANSIT LLC
06.2022 - Current
- Monitored and documented all customs discrepancies and reported them to appropriate authorities.
Communicated all emergencies, delays due to weather, and schedule changes to customers.
Received, scheduled, tracked, and invoiced orders for delivery. Shipment management tracked all shipments to ensure on-time and safe delivery of all loads.
Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives. - Managed over 100 customer calls and increased sales by 10%.
Remote Patient Service Rep
CONIFER HEALTH SOLUTIONS
12.2020 - 03.2022
- Responsible for authorization and pre-certification for high-tech imaging and maintains tracking of patients on schedule.
- Ensuring that eligibility and authorization information has been entered into data entry systems.
- Provides ongoing communication and training to physician offices, patients/families, and others as necessary to resolve insurance authorization-related department issues.
- Obtain and verify demographic and financial information through registration process.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Remote Fleet Transportation Manager
IVORY LOGISTIC LLC
08.2018 - 12.2020
- Managed dispatchers and administrators Maintain and develop positive business relationships with customer personnel involved in or directly relevant to all logistics activity.
- Anticipated delivery needs of customers and ensured all key stakeholders are informed in a timely manner through accurate management of due dates, email, and phone communication.
- Coordinated scheduling of backhaul shipments utilizing a variety of business systems.
Administrative Assistant
MOONDOG TRANSPORTATION LLC
10.2015 - 06.2018
- Ensured prompt and efficient completion of all office tasks including documentation management, schedule coordination, and administrative process optimization
- Secured $4K in company savings (fuel and transportation) by establishing effective new delivery routes
- Managed time efficiently in order to complete all tasks within deadlines.
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
Education
MBA - Human Resources
MONROE COLLEGE
The Bronx, NY06.2018
Bachelor of Science - Criminal Justice
MONROE COLLEGE
The Bronx, NY06.2015
Skills
- Microsoft Word, Excel, and PowerPoint; Salesforce
- Office administration
- Administrative support
- Payroll and budgeting
- Planning and Coordination
Timeline
Operation Dispatcher
MOOSE TRANSIT LLC
06.2022 - Current
Remote Patient Service Rep
CONIFER HEALTH SOLUTIONS
12.2020 - 03.2022
Remote Fleet Transportation Manager
IVORY LOGISTIC LLC
08.2018 - 12.2020
Administrative Assistant
MOONDOG TRANSPORTATION LLC
10.2015 - 06.2018
MBA - Human Resources
MONROE COLLEGE
Bachelor of Science - Criminal Justice
MONROE COLLEGE
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