Djenane Sance
Brooklyn,NY
Summary
Dedicated Administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Manager
JAG-ONE Physical Therapy
06.2022 - Current
- Oversee numbers of separate offices.
- Responsible for staffing, profit, performance and other operations at each office I manage
- Provides support, manages staff performance by providing regular feedback, performance reviews, and team meetings.
- Weekly meetings and regional onsite visits with Regional Clinical Director.
- Act as liaison between admin and clinical staff and works cross functionally with all departments to meet company objectives.
- Increased budget, utilize operational resources, stay abreast of new administrative approaches, identify trends and compliance of universal administrative operations
- Monitor and work claims throughout revenue cycle to ensure accurate reimbursement, to meet revenue goals and reduce denials.
- Coordinates with Credentialing Department to stay current on credentialing issues and clinical status.
- Performed oversight of direct report schedules; PTO approval and coverage
- Team player and effective at building and fostering teamwork as well as maintaining composure when dealing with conflict
- Established reporting region progress to senior management to determine P&L outcomes and working with them to improve and hit targets
- Ensure services are compliant with professional standards, state, and federal regulatory requirements
- Maintains thorough understanding of health insurance and government programs.
Office Manager
JAG-ONE Physical Therapy
01.2009 - 05.2022
- Automated office operations, managing patient correspondence, record tracking and data communications in database and case management software.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to billing and accounts receivable.
- Provided excellent service and attention to patients in face-to-face encounters and through phone conversations.
- Earned good attendance record and built reputation for being on time and ready to work.
- Increased operations by working with team members and patients to find workable solutions.
- Train new employees quarterly.
- Cooperate with Medicare, Medicaid and private insurance pr
- Manage payroll and time and attendance systems.
Front Desk Receptionist
One On One Physical Therapy
01.2008 - 01.2009
- Created agenda, materials and communications for team meetings.
- Confirm patient information, collect copays and verify insurance.
- Received and disbursed all incoming mail.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
Education
Associate of Arts -
Katharine Gibbs School - New York City
New York, NY03.2007
Skills
- EpicCare
- webpt emr
- webpt billing
- Financial Forecasting
- Order Supplies/Train Employees
- Computer and Microsoft Office proficiency
- Expense reporting
- File and data retrieval systems
- Scheduling and calendar management
- Scheduling meeting
- Administrative skills
- Patient relations
- A/P and A/R Payroll and benefits
- Staff Management
- Leadership skills
Accomplishments
- Supervised team of 22 staff members.
Certification
. OSHA General Industry Safety and Health November 2019 to Present
. Customer Service skills November 2019 to Present
.Corporate Compliance NY (CEU) November 2019 to Present
.Sexual Harassment -NY State September 2019 to Present
. HIPAA Privacy & Security (CEM) June 2019 to Present
Languages
Haitian Creole
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Regional Manager
JAG-ONE Physical Therapy
06.2022 - Current
Office Manager
JAG-ONE Physical Therapy
01.2009 - 05.2022
Front Desk Receptionist
One On One Physical Therapy
01.2008 - 01.2009
Associate of Arts -
Katharine Gibbs School - New York City