Djenita Jen Pesto
St Louis,MO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Fluent in 3 languages , extensive use of Quickbooks , MS Word , IG , FB and other social networks.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
24
24
years of professional experience
Work History
O.P Manager
Excalibur Transport Inc
St Louis, MO
12.2010 - 07.2023
- Managed and motivated 20 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Led operational strategies to optimize transportation routes and reduce delivery times.
- Implemented process improvements that enhanced efficiency and reduced operational costs.
Manager
CTS Trucking LLC
St Louis, MO
02.2003 - 07.2008
- Managed and motivated 5 employees to be productive and engaged in work.
- Led operational strategies to enhance logistics efficiency and improve delivery timelines.
- Developed training programs for staff to ensure compliance with safety regulations and operational standards.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Patient Service Representative
St Louis County Department Of Health
St Louis, MO
04.2000 - 02.2003
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used [Software] to schedule appointments.
- Resolved billing inquiries and disputes in timely fashion.
- Developed and implemented customer service policies and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Resolved customer complaints using established follow-up procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Engaged with patients to provide critical information.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Managed patient inquiries and scheduled appointments to enhance service delivery.
- Coordinated insurance verification processes to ensure accurate patient billing.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Senior Companion
Bethesda Medows
St Louis, MO
05.1999 - 04.2000
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Transported clients to and from medical appointments with safety and efficiency.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Provided companionship and emotional support to residents, enhancing quality of life and well-being.
Education
No Degree - Advertising
Meramec Community Collage
St Louis07-2002
Trade School - Managmet
Berufschuler
Germany03-1998
High School Diploma -
Grund Und Hauptschule
Germany06-1996
Skills
- Cost Control
- Business Forecasting
- Data Management
- Financial Oversight
- Administrative Management
- Department Oversight
- Team Leadership
- Business Management
- Records Organization and Management
- Hiring and Onboarding
- Operations Management
- Finance and Accounting Oversight
- Revenue Growth
- Logistics
- Decision-making
- Team leadership
- Customer service
- Time management
- Verbal and written communication
- Relationship building
- Strategic planning
- Operations management
- Workforce management
- Budget control
- Expense tracking
- Revenue management
- Networking strategies
- Attention to detail
- Multitasking
- Problem-solving
- Hiring and training
- MS office
- QuickBooks
- Ig , FB and other social networks sites
Languages
German
Bosnian
English
Timeline
O.P Manager
Excalibur Transport Inc
12.2010 - 07.2023
Manager
CTS Trucking LLC
02.2003 - 07.2008
Patient Service Representative
St Louis County Department Of Health
04.2000 - 02.2003
Senior Companion
Bethesda Medows
05.1999 - 04.2000
Trade School - Managmet
Berufschuler
No Degree - Advertising
Meramec Community Collage
High School Diploma -
Grund Und Hauptschule