Raikason Djenny Guerrier
670 E 81 St,NY
Summary
Accomplished Store Manager at Dunkin' Donuts, adept in customer service and team leadership, significantly enhanced customer satisfaction and team efficiency. Excelled in problem-solving, multitasking, and maintaining meticulous documentation. Proven track record in fostering positive customer relations and driving operational success.
Overview
3
3
years of professional experience
Work History
Store Manager
Dunkin' Donuts
04.2024 - Current
- Manages daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Manages inventory control, cash control, and store opening and closing procedures.
- Promotes team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Address customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Manages and organizes company documents and files, maintaining accurate records and databases.
Crew Member
Dunkin' Donuts
09.2021 - 04.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Brooklyn Academy of Science And The Environement
883 Classon Ave Brooklyn NY 1122506-2021
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Documentation and reporting
- Team leadership
- Outstanding communication skills
Languages
haitian creole
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Timeline
Store Manager
Dunkin' Donuts
04.2024 - Current
Crew Member
Dunkin' Donuts
09.2021 - 04.2024
High School Diploma -
Brooklyn Academy of Science And The Environement
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