Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Extracurricular activities
Timeline

Djibril Loum

Columbus,OH

Summary

Effective Student committed to learning, developing skills in Finance and Information Technology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. I am a motivated individual offers strong work ethic and punctuality. Uses organizational and team collaboration skills to improve processes.


Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Package Handler

FedEx
05.2023 - Current
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Followed verbal and written instructions to properly move and ship products.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.

Volunteer

Volunteer Work
06.2024 - 06.2024
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisted with special events and programs.

Customer Service Representative

Call Center Group
09.2022 - 02.2023
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Associate of Arts - Business

Columbus State Community College, Columbus, OH

No Degree - Finance

The Ohio State University, Columbus, OH
05-2026

Skills

  • Decision-making
  • Complaint resolution
  • Account updating
  • Scheduling
  • Material storage

  • Product packing
  • Problem-solving skills
  • Promotional support
  • Upselling

Accomplishments

  • Achieved braking numbers through effectively helping with time consuming task and reaching great numbers.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Brought in 20 new customers.
  • Resolved product issue through consumer testing.

Languages

French
Professional Working
Japanese
Limited Working

Interests

  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Fundraising Events
  • I enjoy helping others and giving back to the community
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Volunteer Travel
  • Passionate about balancing physical health with mental and emotional wellness
  • Video Gaming

Extracurricular activities

As a dedicated youth mentor, I am passionate about providing guidance and support to empower the next generation of leaders. I take pride in helping others and giving back to the community through initiatives such as fundraising events and volunteer travel experiences. These opportunities allow me to make a meaningful impact while strengthening my sense of purpose and social responsibility. I also value the importance of maintaining a healthy lifestyle, which I pursue through active participation in various sports that foster physical fitness, teamwork, and personal growth. In addition to staying physically active, I am deeply committed to achieving a balanced lifestyle that supports both mental and emotional well-being. During my downtime, I enjoy video gaming as a creative and recreational outlet, offering both entertainment and a way to connect with others who share similar interests.

Timeline

Volunteer - Volunteer Work
06.2024 - 06.2024
Package Handler - FedEx
05.2023 - Current
Customer Service Representative - Call Center Group
09.2022 - 02.2023
Columbus State Community College - Associate of Arts, Business
The Ohio State University - No Degree, Finance