Dylan James Nichoson
Mount Pleasant,MI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and leadership.
Overview
9
9
years of professional experience
Work History
Digital Personal Shopper
Walmart
08.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness, over 200 per day.
- Managed phone calls and helped troubleshoot issues with online service, Walmart+.
Bouncer/Security Guard
Hunter's Brand
07.2019 - 08.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Established a calm, assertive, and mindful demeanor to think critically and problem solve during stressful situations.
- Responsible for ID checking, refusing entry, handling non-complaint customers and capacity management.
- Involved with clean up and restoration projects when needed around facilities.
- Work events year round in all weather including front line security for acts like DJ Pauly D and Andre Drummond.
- Worked at multiple bars including O'kelly's Sports Bar and Grille, Wayside Night Club, The Cabin, and Rubble's Dive Bar.
Assistant Store Manager
Blarney Castle Oil and Propane
07.2018 - 04.2020
- Worked with store manager to help teach, coach and developed great team members including hiring/training.
- Involved with schedule making, inventory and risk management.
- Rotated merchandise and displays to feature new products and promotions.
- Worked along side vendors to ensure proper supply of product
- Responsible for security audits both cash and video.
- Reported every morning store daily sales/orders received.
- Delivered cash deposited daily to bank and receipts to post office weekly.
- Attended bi-annual manager meetings on behalf of store.
Customer Service Associate
Blarney Castle Oil and Propane
06.2017 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased monthly sales with strong suggestive selling measures.
- Established system for verifying inventory and selling tobacco/alcohol/lottery to those of age.
Produce Clerk
Meijer
08.2014 - 07.2016
- Checked for outdated and overripe grocery items and removed from inventory.
- Responsible for stocking shelves and providing customers with a pleasant shopping experience.
- Worked with other departments when short staffed all around the store.
Education
Associate of Science - Math And Science
Mid Michigan Community College
Mount Pleasant, MI05.2018
High School Graduate -
Belding Area High School
Belding, MI05.2012
Skills
- Prepare Orders
- Incident Reports
- Consultative Sales
- Strategic Merchandising
- Safety and Security
- Identification Verification
- Product Knowledge
- Product Restocking
- Restock Shelves
Timeline
Digital Personal Shopper
Walmart
08.2022 - Current
Bouncer/Security Guard
Hunter's Brand
07.2019 - 08.2022
Assistant Store Manager
Blarney Castle Oil and Propane
07.2018 - 04.2020
Customer Service Associate
Blarney Castle Oil and Propane
06.2017 - 07.2018
Produce Clerk
Meijer
08.2014 - 07.2016
Associate of Science - Math And Science
Mid Michigan Community College
High School Graduate -
Belding Area High School
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