Ulanda Garvin
Central,SC
Summary
Dynamic professional with extensive experience in customer service and online order processing at Walmart. Proven track record of enhancing customer satisfaction through personalized shopping experiences and meticulous attention to detail. Skilled in decision-making and prioritizing orders, consistently exceeding performance metrics and ensuring timely, accurate deliveries.
Overview
34
34
years of professional experience
Work History
Digital Personal Shopper
Walmart
Central, SC
01.2022 - Current
- Assisted customers in selecting products based on preferences and needs.
- Collaborated with store teams to ensure product availability and organization.
- Provided personalized shopping experiences, enhancing customer satisfaction.
- Adapted quickly to changes in inventory and promotions, ensuring optimal service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed online shopping orders and deliveries, ensuring timely receipt of purchases.
Food Delivery Driver
DoorDash, Instacart, Shipt
Central, SC
02.2020 - 01.2022
- Navigated routes efficiently to ensure timely food delivery.
- Communicated effectively with customers to confirm order details and address concerns.
- Managed multiple deliveries simultaneously while maintaining high service quality.
- Utilized mobile applications for real-time tracking and route optimization.
- Ensured accurate order fulfillment by verifying items before delivery.
- Adapted quickly to changing schedules and fluctuating demand during peak hours.
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Sr Manufacturing Associate
Alfmeier Friedrichs and Rath
Greenville, SC
08.1999 - 08.2019
- Operated manufacturing equipment to produce high-quality components efficiently.
- Monitored production processes to ensure compliance with safety and quality standards.
- Assisted in training new associates on machinery operation and safety protocols.
- Conducted routine maintenance on equipment to minimize downtime and enhance productivity.
- Collaborated with team members to optimize workflow and reduce bottlenecks in production lines.
- Implemented process improvements that increased operational efficiency and product quality.
- Made sure that products were produced on time and are of good quality.
- Followed safety protocols and utilized OSHA-approved PPE to foster safe working environment.
- Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Utilized hand tools and machinery to safely complete assembly processes.
- Operated various types of machinery efficiently while adhering to all safety protocols at all times during shifts worked alongside other employees working together towards shared objectives.
- Upheld clean and organized workspaces to promote efficiency and minimize the risk of accidents or contamination.
- Assembled products to meet production requirements and daily established quotas.
Customer Service Representative
MCI Telecommunications
Greenville, SC
01.1992 - 02.1994
- Delivered comprehensive support to customers through various channels, including phone, email, and chat.
- Resolved customer inquiries promptly, ensuring high satisfaction ratings and repeat business.
- Collaborated with cross-functional teams to streamline processes and enhance service delivery.
- Trained new team members on systems and customer interaction protocols to promote consistency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
High School Diploma -
Liberty High School
Liberty, SCSkills
Customer service
Attention to detail
Planning and organization
Decision-making
Flexible schedule
Online order processing
Prioritizing orders
Verifying order accuracy
Documentation and reporting
Payment processing
Product knowledge
Merchandise selection
Timeline
Digital Personal Shopper
Walmart
01.2022 - Current
Food Delivery Driver
DoorDash, Instacart, Shipt
02.2020 - 01.2022
Sr Manufacturing Associate
Alfmeier Friedrichs and Rath
08.1999 - 08.2019
Customer Service Representative
MCI Telecommunications
01.1992 - 02.1994
High School Diploma -
Liberty High School