DJONAE REED
CHICAGO,ILLINOIS
Summary
Results-oriented Customer Service professional with 11 years of experience in managing high-volume customer interactions in fast-paced environments. Demonstrates exceptional communication and persuasion skills, coupled with a strong ability to solve problems and negotiate effectively. Highly motivated and adaptable, with a proven track record of maintaining top-tier service quality while mastering new skills independently. Committed to embracing new challenges to drive organizational success.
Overview
20
20
years of professional experience
Work History
Lockbox Processor
JP Morgan Chase
Chicago, IL
03.2025 - 08.2025
- Reviewed and verified transaction details to ensure compliance with banking standards.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Updated account information in the database as necessary.
- Ensured compliance with bank regulations and policies.
- Checked postings and documents for correctness, accuracy and proper coding.
Ballot Code Tester and Assistant Trainer
The Chicago Board of Elections
Chicago, IL
09.2024 - 11.2024
- Tests codes on ballot programs
- Troubleshoot equipment
- Developed and trained new customer service representatives on the proper handling of equipment
Clerk/Service Representative
Mid-America Carpenters Regional Council
Chicago, IL
12.2021 - 01.2024
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Process Retirement Applications
- Process pension payments
- Scan incoming documents
- Developed and trained new customer service representatives on the proper handling of customer inquiries
- Maintained an average response time on all calls, texts, and emails
- Mail out documents
Sales Associate/ Cashier Supervisor
Uniqlo LLC.
Chicago, IL
09.2015 - 01.2021
- Meet and exceed sales goals
- Maintain brand and operational standards (visual, cleanliness, etc.)
- Manage customer needs and exceed expectations by utilizing the UNIQLO service standard, following the UNIQLO Fundamental Principles and saying the 6 standard phrases.
- Be knowledgeable of fitting room standards and assist when needed
- Cashier supervisor, opening and closing registers, counting funds, oversee staff when required by following cashier protocol.
- Process shipment and ensure all merchandise is represented on the floor in full size run
- Assist management to identify and resolve issues in the store
- Provide product and brand knowledge to customers
- Follow all company policy and procedures & notify management of any infractions
- Assist with special projects as assigned by management
Sales Associate
Photogenic Inc.
Chicago, IL
05.2014 - 06.2015
- Described merchandise and explained use, operation, and care of merchandise to customers.
- Greeted customers and ascertained what each customer wants or needs.
- Computed sales prices, total purchases and received and processed cash or credit payment.
- Prepared sales slips or sales contracts.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Placed special orders or called other store locations to find desired items.
Office Assistant
Department of Global Education
Wilberforce, OH
09.2012 - 12.2012
- Operated telephones to answer, screen, or forward calls, provided information, took messages, or scheduling appointments.
- Resolved complaints from customers.
- Performed administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with documents for supervisor.
- Filed and maintained records.
- Collected, sorted, distributed, or prepared mail, messages, or courier deliveries.
- Processed and prepared memos, correspondence, travel vouchers, and student appeal letters.
- Scheduled appointments and maintained and update appointment calendars.
Office Assistant
Golden Knights Drill Team
Chicago, IL
01.2006 - 08.2012
- Forwarded information by receiving and distributing communications.
- Collected and mailed correspondence.
- Improved organization’s mission and values statements to gain clientele.
- Networked with students from various schools to discuss studying abroad opportunities.
- Maintained office schedule.
- Supervised 7 support staff members.
Kitchen Assistant
Food Pantry
Chicago, IL
01.2011 - 06.2012
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Recorded temperature of food and food storage areas such as refrigerators and freezers.
- Weighed or measured ingredients.
- Received and stored food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
- Assisted cooks and kitchen staff with food preparation, serving meals, and providing staff with kitchen tools.
- Carried food supplies, equipment, and utensils to and from storage and work areas.
- Utilized manual or electric appliances to clean, peel, slice, and trim foods.
Education
Associates - General Studies
Harold Washington College
Chicago, IL05.2017
Skills
- Food assembly/hygiene
- Equipment handling
- Service orientation
- Active listening
- Organization
- Time management
- Transaction verification
- Data entry
- Document accuracy
- Effective communication
- Document scanning
References
- Daniel Michmerhuizen, (312) 810-3031, d.michmerhuizen@gmail.com, Chicago Public Schools
- Nichelle Glover, (312) 631-6146, nichelleglover@live.com, Chicago Housing Authority
- Diana Wheeler, (773) 895-9332, Dwheeler@carpenterbenefits.org, Mid-America Regional Council
Accomplishments
- PHI-THETA KAPPA NATIONAL HONOR SOCIETY
References
References available upon request.
Timeline
Lockbox Processor
JP Morgan Chase
03.2025 - 08.2025
Ballot Code Tester and Assistant Trainer
The Chicago Board of Elections
09.2024 - 11.2024
Clerk/Service Representative
Mid-America Carpenters Regional Council
12.2021 - 01.2024
Sales Associate/ Cashier Supervisor
Uniqlo LLC.
09.2015 - 01.2021
Sales Associate
Photogenic Inc.
05.2014 - 06.2015
Office Assistant
Department of Global Education
09.2012 - 12.2012
Kitchen Assistant
Food Pantry
01.2011 - 06.2012
Office Assistant
Golden Knights Drill Team
01.2006 - 08.2012
Associates - General Studies
Harold Washington College