Djordje Lukic
Pompano Beach
Summary
Dynamic logistics expert known for strong problem-solving and multitasking skills. Proven track record in optimizing logistics operations and fostering client relationships to drive business growth and enhance service delivery.
Overview
8
8
years of professional experience
Work History
Owner/Operator Logistics Freight
Team Trucking Express
Pompano Beach, FL
03.2020 - 10.2025
- Managed daily operations to ensure timely delivery and optimal fleet performance.
- Developed training programs to enhance driver skills and safety compliance.
- Implemented cost-saving strategies through efficient route planning and resource allocation.
- Established relationships with clients to foster business growth and customer satisfaction.
- Oversaw maintenance schedules for equipment, ensuring reliability and safety standards.
- Analyzed operational data to identify trends and improve service delivery metrics.
- Coordinated logistics management for multi-state trucking operations, optimizing load capacity.
- Led team meetings to align goals, address challenges, and promote a collaborative work environment.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Coordinated daily routing and dispatching of vehicles to optimize delivery schedules.
- Managed communication between drivers and clients to ensure timely service.
- Oversaw operational workflows, enhancing efficiency in dispatch processes.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Owner/Operator Freight Logistics
Uncle George Transportation
Fort Lauderdale, FL
11.2017 - 03.2020
- Directed daily operations to ensure timely and efficient transportation services.
- Implemented cost-saving strategies to optimize fleet management and reduce expenses.
- Trained and mentored staff on safety protocols and operational best practices.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Expanded business into new markets, cond
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of vehicle locations and service requests using dispatch software.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Answered phone calls and responded to customer emails.
- Monitored and tracked dispatch communication systems.
Education
High School Diploma -
Out of Country School
Serbia01-2008
Skills
- Customer service
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule coordination
- Vehicle coordination
- Multitasking
- Creative thinking
- Relationship building
- Communication management
- Verbal communication
- Call center software
Languages
English
Professional Working
Serbian
Native or Bilingual
Croatian
Full Professional
Bosnian
Full Professional
Timeline
Owner/Operator Logistics Freight
Team Trucking Express
03.2020 - 10.2025
Owner/Operator Freight Logistics
Uncle George Transportation
11.2017 - 03.2020
High School Diploma -
Out of Country School