Dylan Rios
Cincinnati
Summary
Operations-driven hospitality leader with 10+ years of experience scaling performance across high-volume restaurant environments. Proven record of improving multi-unit readiness through P&L; ownership, leadership development, operational standardization, and guest experience execution. Known for building strong General Managers, driving sustainable sales growth, and creating accountability systems that deliver consistent results across teams and locations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Piada Italian Street Food
Cincinnati, OH
09.2024 - Current
- Owned full P&L; performance while partnering across market leadership to align operational standards and execution.
- Drove 15.6% year over year sales growth and increased guest traffic by 8% through leadership coaching and operational discipline.
- Improved guest satisfaction scores from 78% to 86% by implementing consistent service accountability systems.
- Launched catering program generating $170,000 annually and expanded digital sales by 32%.
- Built leadership bench strength by promoting multiple internal team members into supervisory and culinary leadership roles.
General Manager
Tide Dry Cleaners
Cincinnati, OH
02.2023 - 09.2024
- Led operational performance, staffing strategy, and financial execution for a customer-facing service operation.
- Standardized training and accountability processes to improve service consistency and team performance.
- Managed labor targets, budgets, and KPIs while strengthening operational efficiency.
Account Manager
The Wasserstrom Company
Cincinnati, OH
07.2022 - 02.2023
- Managed regional hospitality accounts supporting multiple operators across the Cincinnati market.
- Generated $110,000 in new business through strategic relationship management and consultative sales.
- Collaborated cross-functionally with operations and distribution teams to deliver scalable client solutions.
General Manager
Brio Italian Grille & Bar Del Mar
Liberty Township, OH
02.2021 - 02.2022
- Led full-service restaurant with teams up to 41 employees, driving performance turnaround and culture rebuild.
- Increased sales by 17% while improving cost controls (food –2%, beverage –4.5%).
- Elevated guest perception by improving online rating from 3.1 to 3.9 through service coaching and recovery systems.
- Executed reopening strategy and local marketing initiatives during pandemic operations.
General Manager / Bar & Sales Manager
Bravo Cucina Italiana
West Chester, OH
11.2013 - 01.2020
- Managed corporate training restaurant and developed 20+ managers and chefs, including future district operators.
- Reduced labor costs by 10%, food costs by 6%, and beverage costs by 9% through operational systems.
- Improved average guest check by $3.96 through sales coaching and menu execution strategies.
- Recognized as a leadership development hub supporting regional succession planning.
Education
High School Diploma - Tourism And Hospitality Management
Hocking College
Nelsonville, OHSkills
- Multi-Unit Operations Leadership
- Financial Performance
- Coaching & Development
- Operational Standardization
- Sales & Traffic Growth
- Labor & Cost Optimization
- Guest Experience Strategy
- Leadership Pipeline Development
- Local Store Marketing
- Digital & Catering Growth
- Accountability Systems
- Operational Excellence
Certification
ServSafe Certified
Timeline
General Manager
Piada Italian Street Food
09.2024 - Current
General Manager
Tide Dry Cleaners
02.2023 - 09.2024
Account Manager
The Wasserstrom Company
07.2022 - 02.2023
General Manager
Brio Italian Grille & Bar Del Mar
02.2021 - 02.2022
General Manager / Bar & Sales Manager
Bravo Cucina Italiana
11.2013 - 01.2020
High School Diploma - Tourism And Hospitality Management
Hocking College