Djuan Grimes
Auburn,WA
Summary
Resourceful home lead teacher with experience in providing quality care to children of all ages. Skilled in creating age-appropriate activities to encourage physical, emotional and social development. Enjoys developing positive relationships with children, parents, and providers.
Overview
8
8
years of professional experience
Work History
Utility Account Representative
City Of Seattle
02.2023 - Current
- Receive and respond to service and billing inquiries from residential and commercial utility customers regarding water, sewer, drainage, solid waste, and electric services by telephone, in-person, and through written correspondence in a professional and timely manner with minimum customer effort.
- Research and analyze account information to accurately answer customer questions and resolve customer concerns.
- Create and update customer account records, document information regarding customer interactions in utility billing system.
- Assist customers in resolving delinquent accounts and establishing payment plans, when applicable.
- Provide income-eligible customers information regarding rate discount and payment assistance programs to help reduce utility costs.
- Accurately and effectively handle a high volume of customer calls throughout the day.
- Ability to be a critical thinker, problem solver and good listener with empathy to seek positive solutions.
Community Outreach Specialist
Integration Family Services
06.2020 - 02.2023
- Client interaction to identify needs, refer resources as appropriate for assistance, and follow-up if required
- Assist participants to connect with appropriate community resources and advocacy for goals
- Address barriers and work on building client housing goals, locate housing that is in the client's location of choice
- Process client applications for assistance programs via phone and online.
- Offered community resource guidance to clients to meet family needs for assistance.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
Family Home Lead Teacher
Habibas Childcare
10.2017 - 01.2022
- Planned and implemented different daily activities to enhance overall development and growth of every child.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Promoted learning and social development through structured and unstructured playtime.
- Offered tutoring and mentoring to school-aged children in need of additional support.
- Monitored children's activities to verify safety and wellbeing when the provider was not at home.
- Helped provider with trainings and paper work to be in compliance with DCYF
Program Associate Intern
RAINIER VALLEY CORPS
09.2015 - 06.2016
- Provide information or refer individuals to public or private agencies or community services for assistance
- Advise clients regarding food stamps, childcare, food, money management, sanitation, or housekeeping
- Assist in locating housing for displaced individuals
- Assist clients with preparation of forms, such as tax or rent forms
- Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts, to help children who face problems such as disabilities, abuse, or poverty
- Maintain case history records and prepare reports.
Education
Bachelor of Arts - Social Work
University of Washington
Seattle, WA06.2016
Skills
- Proficient with Microsoft Office software including Word, Excel, PowerPoint, and Outlook
- Proven history of providing exceptional customer service and building long lasting provider partnerships
- Individual Case Management
- Excellent Written and Oral Communication Skills
- Meal Coordination
- Health and Safety
- Records Management
Timeline
Utility Account Representative
City Of Seattle
02.2023 - Current
Community Outreach Specialist
Integration Family Services
06.2020 - 02.2023
Family Home Lead Teacher
Habibas Childcare
10.2017 - 01.2022
Program Associate Intern
RAINIER VALLEY CORPS
09.2015 - 06.2016
Bachelor of Arts - Social Work
University of Washington
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