Djuan Mobley
Macon,GA
Overview
2026
2026
years of professional experience
Work History
Grocery Manager
KROGER
Macon, GA
1999 - Current
- Operational Excellence: Maintained departmental shrink (loss) rates below company average by implementing strict inventory rotation (FIFO), cycle counting, and loss prevention procedures over a two-decade period.
- Team Leadership & Development: Supervised, mentored, and coached a diverse team of 15+ associates, including training and onboarding new department heads in all aspects of store operations, compliance, and customer engagement.
- Logistics & Flow: Expertly managed all product flow from delivery to shelf, utilizing Computer Assisted Ordering (CAO) and vendor management to ensure optimal stock levels and product freshness for high-demand items.
- Customer Experience: Championed the Customer 1st strategy, skillfully resolving escalated customer complaints and issues to de-escalate situations and maintain high standards of customer loyalty and satisfaction.
- Compliance & Safety: Guaranteed 100% adherence to all corporate, federal, and state regulations, including food safety (HACCP) and store safety protocols, reducing workplace incidents and audit risks.
Education
Certificate of Technical Studies - NURSE AIDE
Central Georgia Technical College
Macon, GA08-2026
Skills
- Coordination of inventory
- Customer service and assistance
- Verbal and written communication
- Customer service management
- Employee training
- Scheduling coordination
- Product merchandising
Timeline
Grocery Manager
KROGER
1999 - Current
Certificate of Technical Studies - NURSE AIDE
Central Georgia Technical College