D'juandrae Powell
Waco,TX
Summary
Early-career IT support with campus help desk experience in account setup, password resets, service ticketing, and user guidance. Known for clear communication, problem-solving, and dependable customer service.
Overview
4
4
years of professional experience
Work History
IT Support Intern Tier 1
Mclennan community college
Waco, Texas
08.2023 - 05.2025
- Assisted students, faculty, and staff with technology inquiries, ensuring timely resolution at community college help desk.
- Guided users through device setup and software navigation, enhancing user experience and confidence.
- Assisted with account setup, password resets, and access requests for campus systems.
- Recorded support cases and service requests in help desk records.
Team Member
Mars Wrigley Confectionery
Waco, Texas
08.2021 - 06.2023
- Monitored confectionery quality standards, ensuring removal of damaged product from line flow to uphold product integrity.
- Inspected finished candy packages for label accuracy and proper sealing.
- Collaborated with team members to maximize productivity and efficiency.
- Communicated with team members to resolve issues and keep workflow moving.
- Supported Mars Wrigley production lines with packaging, sorting, and material handling tasks.
- Cleaned equipment, workstations, and production areas to ensure compliance with sanitation standards, supporting safe production environment.
Education
Bachelor of Science - Computer And Information Systems
Tarleton State University
Stephenville, TX08-2027
Associate of Arts - General Academics
McLennan Community College
Waco, TX05-2026
Skills
- Help desk support
- Technical support
- Remote desktop assistance
- Account setup
- Password resets
- Ticket management
- Issue tracking
- Network troubleshooting
- Customer service
- Help desk administration
Timeline
IT Support Intern Tier 1
Mclennan community college
08.2023 - 05.2025
Team Member
Mars Wrigley Confectionery
08.2021 - 06.2023
Bachelor of Science - Computer And Information Systems
Tarleton State University
Associate of Arts - General Academics
McLennan Community College