Daisy J. Valenciano
Batavia,IL
Summary
Skilled in administrative support within healthcare, with expertise in document processing and data management. Adept at maintaining accurate records, responding to high-volume inquiries, and supporting enrollment activities. Bilingual communicator, committed to delivering quality service and ensuring compliance with healthcare regulations.
Overview
18
18
years of professional experience
Work History
Contributions & Enrollment Associate
Unite Here Health
07.2023 - 03.2026
- Facilitated administrative and case support functions, ensuring timely document processing, audit preparation, and accurate eligibility assessments.
- Reviewed, sorted, and uploaded incoming documents while ensuring accuracy and confidentiality of member information.
- Managed high-volume email inquiries, collaborating with multiple departments to effectively resolve member issues.
- Supported open enrollment activities and member communications.
- Processed demographic updates, address changes, and returned mail to maintain accurate member records.
- Created reports and monitored workflow to enhance department operations and decision-making.
- Entered claims and eligibility-related data into internal systems.
Collections Associate I
Rush Copley Medical Center
Aurora, IL
09.2021 - 09.2022
- Managed high-volume accounts to consistently achieve monthly collection goals.
- Processed billing inquiries from patients, insurance companies, and providers to resolve issues efficiently.
- Verified insurance coverage and corrected demographic information.
- Maintained accurate documentation and account records, ensuring compliance and facilitating smooth operations.
- Communicated financial information clearly to patients while ensuring confidentiality.
Patient Access Specialist
Aerotek (Northwestern Medicine)
Warrenville, IL
04.2019 - 12.2019
- Registered patients and verified eligibility in Epic systems to facilitate seamless patient intake.
- Scheduled appointments and directed patients to appropriate services to enhance access to care.
- Maintained accurate records and ensured compliance with healthcare regulations to support operational integrity.
Patient Service Representative
Advocate Heart Institute
Naperville, IL
08.2018 - 12.2018
- Confirmed insurance coverage and collected necessary documentation for patient processing.
- Facilitated front desk operations by scheduling appointments and managing patient check-in.
- Organized patient files to ensure confidentiality and streamline access to information.
Clinical Liaison
Addison Group (Vein Clinics of America)
Downers Grove, IL
05.2018 - 07.2018
- Facilitated communication between patients and clinical staff to enhance care coordination.
- Managed appointment scheduling and ensured accurate documentation for streamlined patient flow.
- Confirmed insurance coverage and updated patient records to maintain compliance and support care delivery.
Customer Advocate III
Health Care Service Corporation (Blue Cross Blue Shield IL)
Naperville, IL
05.2008 - 05.2018
- Processed requests and resolved issues efficiently in a high-volume call environment, contributing to overall customer satisfaction.
- Assisted members with eligibility, benefits, and claims inquiries, ensuring accurate information and support.
- Maintained detailed records of interactions to ensure compliance with HIPAA regulations and improve member experience.
- Supported outreach projects and exceeded performance goals.
Skills
- Data entry and document processing
- Records management
- HIPAA compliance
- Microsoft Word and Excel
- Email communication
- Customer service excellence
- Attention to detail
- Organizational skills
- Time management strategies
- Problem solving techniques
- Multitasking abilities
- Bilingual communication
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Contributions & Enrollment Associate
Unite Here Health
07.2023 - 03.2026
Collections Associate I
Rush Copley Medical Center
09.2021 - 09.2022
Patient Access Specialist
Aerotek (Northwestern Medicine)
04.2019 - 12.2019
Patient Service Representative
Advocate Heart Institute
08.2018 - 12.2018
Clinical Liaison
Addison Group (Vein Clinics of America)
05.2018 - 07.2018
Customer Advocate III
Health Care Service Corporation (Blue Cross Blue Shield IL)
05.2008 - 05.2018