Ashley Loving
Portsmouth,Ohio
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
Work History
Enrollment Processor
Senture
London, KY
06.2022 - 06.2023
- Reviewed and verified applications for accuracy and completeness.
- Processed enrollment requests, including data entry into system database.
- Researched discrepancies between application information and other sources of documentation.
- Responded to customer inquiries regarding enrollment processes in a timely manner.
- Verified student eligibility according to established criteria.
- Generated letters, emails, and other correspondence related to enrollments.
- Updated existing records with changes in student information as necessary.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Examined claims, records and procedures to grant approval of coverage.
Tier 1 Advisor
Nelnet Student Loan Services
London, KY
01.2022 - 05.2022
- Verified customer identity through authentication processes such as security questions or other methods.
- Participated in team meetings designed to discuss best practices for improving overall service delivery.
- Updated product documentation as needed based on customer feedback or changes in procedures and processes.
- Identified root cause of customer problems using problem-solving skills and critical thinking techniques.
Education
High School Diploma -
South High School
Columbus, OH05-2010
Skills
- Document Review
- Deadline Management
- Policy Knowledge
- Compliance Monitoring
- Application processing
- New Policies Processing
- Insurance Claim Forms Review
- Teamwork and Collaboration
- Data Entry
- Customer Service
- Professional Demeanor
- Task Prioritization
- Attention to Detail
- Data Integrity
- Goal Setting
- Outstanding clerical abilities
- Effective Communication
- Relationship Building
- Time Management
- Excellent Communication
- Problem-Solving
- Reliability
- 10-Key Touch
- Data transcription
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Claims Processing
- Self Motivation
- Multitasking
Timeline
Enrollment Processor
Senture
06.2022 - 06.2023
Tier 1 Advisor
Nelnet Student Loan Services
01.2022 - 05.2022
High School Diploma -
South High School