DJYV A. CEZILE
Houston,TX
Summary
Innovative Help Desk Analyst with 3 years' experience in prioritizing customer satisfaction while providing technical support. Successful in providing network support, troubleshooting and maintenance to multiple workstations on a global scale. Personable communicator while assisting with technical issues and training.
Overview
5
5
years of professional experience
Work History
Registered Behavior Technician
Advance Behavior Support LLC
09.2021 - Current
- Supported patient confidentiality in accordance with HIPAA regulations.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Certified Technical Advisor
Theitsupportcenter
Tampa, FL
04.2021 - Current
- Provided after-hours support when needed, demonstrating commitment to customer satisfaction.
- Collaborated with IT departments to escalate unresolved cases, ensuring prompt resolution for clients.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues.
- Enhanced team productivity by providing timely assistance to colleagues with technical inquiries.
- Kept abreast of industry developments and emerging technologies to better serve clients'' needs.
Hardware Technician
USAA
Tampa, FL
02.2020 - 07.2021
- Strategically implemented new computer projects and hardware installations to improve workflow for 500 employees.
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Conducted regular preventive maintenance on hardware equipment, prolonging lifespan while minimizing unexpected failures.
Education
Associates in Speech Pathology and Audiology -
Miami Dade College
Miami, FL05.2018
Vocational School (Auto Technician) -
BATC/Lindsey Hopkins Tech. Ed. Center
Miami, FL12.2012
High School -
Doctors Charter School of Miami Shore
Miami, FL06.2010
Skills
- Network Certification
- Troubleshooting Network Issues
- Interpersonal Skills
- Continuous learning mindset
- LAN switching technologies
- Port security knowledge
- Equipment Configuration
- Routing Protocols
Websites
Skills And Abilities
Configuration of Cisco 2960 IOS 15 switches, Cisco 3560 IOS 12.2 multilayer switches, Configuration of Cisco 2911 IOS 15.1 Routers, General understanding of networking principles, Experience in managing switches, routers, VLANs, and troubleshooting network connectivity
Volunteer Experience
- Tampa Bay Academy of Hope, Tampa, FL, 02/2018, 11/2019, Mentor, Organized personal one-on-one outings, utilizing scheduling and coordination tools like Doodle., Networked within the organization, fostering growth and improvements as a mentor, using communication and collaboration platforms such as Slack., Instilled confidence within the mentee, utilizing motivational tools like MyStrengths.
- First Haitian Wesleyan Church of Hollywood, Hollywood, FL, 06/2011, 01/2018, Audio/Visual Technician, Created PowerPoints for various religious events, using presentation software such as Microsoft PowerPoint., Organized and planned community outreach programs, demonstrating project management skills with tools like Trello., Assisted the pastor with visualizing weekly messages, utilizing audio/visual equipment and software like ProPresenter.
Projects
- Deploy TCP/IP settings via DHCP to 100 machines using Cisco 2911 router
- Create, configure and route 100 machines via 10 VLANS through Inter-VLAN routing
- Deploy port security on 50 Cisco 2960 switches to allow only 2 devices per port
- Configure LACP on 50 switches to create redundancy and ensure QOS via availability
- Configure secure shell and telnet communication for remote management of Cisco routers and switches
Timeline
Registered Behavior Technician
Advance Behavior Support LLC
09.2021 - Current
Certified Technical Advisor
Theitsupportcenter
04.2021 - Current
Hardware Technician
USAA
02.2020 - 07.2021
Associates in Speech Pathology and Audiology -
Miami Dade College
Vocational School (Auto Technician) -
BATC/Lindsey Hopkins Tech. Ed. Center
High School -
Doctors Charter School of Miami Shore
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