Denise Krenning
Summary
My passion is working with people and achieving 100%+ satisfaction in every transaction. Dynamic self-starter and motivated professional with a proven track record in outstanding customer service resulting in positive experiences and outcomes. Highly skilled in multitasking and prioritizing while working under pressure to accomplish team and management objectives. Strengths include quickly adapting to fast paced situations, extreme flexibility, strong interpersonal skills, and teamwork. Positive approachable personality who thrives on helping others always through exceptional customer contact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Integrity Mortgage Services
Colorado
06.2019 - Current
- Managed the mortgage application process from initial application to loan closing, maintaining consistent customer contact to gather all necessary support documents required for loan processing, underwriting, closing, and funding in accordance with mortgage program and lender guidelines
- Conducted daily follow-up on date-driven deadlines on loan files as per real estate contracts, ensuring timely completion and compliance
- Coordinated with external vendors to place orders for appraisal, title, loan documents, and home insurance, ensuring seamless processing of loans
- Engaged in incoming and outgoing phone calls, text messages, and emails with customers to address documentation and loan requirements, providing clear and helpful communication throughout the process
- Maintained timely responses and interaction with lenders, loan officers, and agents to address file underwriting conditions, ensuring smooth progress and resolution
- Handled all customer correspondence and sensitive documents with professionalism and adherence to security protocols
- Implemented effective task tracking and follow-up systems to manage an average workload of 20-plus loans each month, ensuring all tasks were completed accurately and on time.
Loan Assistant
American Dream Mortgage
Colorado
06.2016 - 06.2019
- Supported 5-7 loan officers in facilitating all customer correspondence necessary to progress loans from application to closing, ensuring adherence to date-driven processing, underwriting, closing, and funding deadlines
- Collaborated with processing and underwriting departments to gather all required loan documentation from customers, vendors, and lenders, ensuring completeness and accuracy
- Reviewed credit reports, loan applications, and customer documentation to ensure the submission of accurate loan files, facilitating smooth processing
- Maintained professional daily interaction with customers, loan officers, loan vendors, and real estate agents, providing clear and effective communication throughout the loan process.
Customer Service Representative for Keysight Technologies
IntelliSource
Colorado
06.2016 - 06.2019
- Managed all inbound and outbound calls from Keysight Technologies customers, providing support for repairs and calibration quotes on Keysight test and measurement equipment, ensuring customer satisfaction
- Tracked all support orders to facilitate follow-up on customer equipment being serviced, maintaining accurate records and timely communication with customers
- Cultivated and nurtured relationships with Field Sales Representatives and Supply Order Managers to ensure seamless coordination on customer orders, expediting as needed to prevent any potential customer satisfaction issues.
Education
Associate of Applied Science - Business Administration
Aims Community College
Greeley, COSkills
- Self-Motivation
- Proficiency in Windows PC Applications
- CRM Software
- Exemplary Phone Etiquette
- Strong Written and Verbal communication
- Flexibility
- Active Listening
- Analytical Problem Solving
- Superior Customer and Client Interaction
- Customer service excellence
- Sales Support
- Problem-solving abilities
- Positive and professional
- Adaptive team player
- Prioritization
- Dedicated Remote Work Area
Certification
NMLS #1521268
Nationwide Multistate Licensing System
Licensed since 2016
Timeline
Customer Support Specialist
Integrity Mortgage Services
06.2019 - Current
Loan Assistant
American Dream Mortgage
06.2016 - 06.2019
Customer Service Representative for Keysight Technologies
IntelliSource
06.2016 - 06.2019
Associate of Applied Science - Business Administration
Aims Community College
NMLS #1521268
Nationwide Multistate Licensing System
Licensed since 2016
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