Summary
Overview
Work History
Education
Skills
Timeline
Generic

D'keeyah Manning

Burlington

Summary

Dynamic customer service professional with extensive experience at New Jersey Manufacturers Insurance, excelling in account management and effective communication. Proven ability to resolve inquiries efficiently while maintaining high customer satisfaction. Skilled in payment processing and time management, consistently achieving performance goals in fast-paced environments.

Overview

9
9
years of professional experience

Work History

PL Customer Care Associate

New Jersey Manufacturers Insurance
Trenton
02.2024 - Current
  • Review personal lines accounts in a credit status to determine the accuracy of the account.
  • Utilizes various resources to assist personal lines customers and inter-office personnel professionally, efficiently, and accurately with inquiries regarding their invoices, payments, payment methods, disbursements, and account balances.
  • Process accurate and appropriate adjustments to personal lines and commercial lines accounts to ensure accurate invoicing and policyholder communication.
  • Review and respond to reports, activities, and customer inquiries.

License Account Representative

New Jersey Manufacturers Insurance
Trenton
09.2022 - 02.2024
  • Deliver high-quality customer experience while consulting and counseling customers on NJM products via inbound calls.
  • Provide coverage options best suited to accommodate individual needs, and administer transactions when necessary.
  • Demonstrate effective time management to achieve performance goals and targets.
  • Provide accurate, effective, and independent responses to all new and existing business inquiries related to personal lines insurance.

Customer Service Representative

Adecco - ETS
Ewing
09.2019 - 04.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Handled customer inquiries and resolved issues efficiently through phone interactions.
  • Trained new representatives on call handling procedures and company policies effectively.
  • Managed high call volumes while maintaining a positive attitude and professionalism.

Customer Service Associate

Walgreens
Burlington
02.2016 - 11.2018
  • Assisted customers with product inquiries and provided accurate information.
  • Processed transactions using point-of-sale systems efficiently and accurately.
  • Maintained store appearance by organizing shelves and ensuring cleanliness.
  • Collaborated with team members to improve service delivery and customer satisfaction.

Education

High School Diploma -

Burlington County Institute of Technology
Westampton, NJ
06-2017

Skills

  • Customer support
  • Data entry
  • Effective communication
  • Time management
  • Team collaboration
  • Payment processing
  • Account management
  • Invoice processing
  • Call center experience
  • Verbal and written communication

Timeline

PL Customer Care Associate

New Jersey Manufacturers Insurance
02.2024 - Current

License Account Representative

New Jersey Manufacturers Insurance
09.2022 - 02.2024

Customer Service Representative

Adecco - ETS
09.2019 - 04.2022

Customer Service Associate

Walgreens
02.2016 - 11.2018

High School Diploma -

Burlington County Institute of Technology

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