Loren Young
San Angelo,Texas
Summary
Diligent and results-driven Customer Care Associate with 7 years experience in call and chat communication, and technical support and SaaS experience. Diligent and adaptable in meeting client and customer needs with warm, approachable demeanor. Tech-savvy professional, equipped with knowledge and relationship-building abilities necessary to drive retention and key satisfaction metrics.
Overview
6
6
years of professional experience
Work History
Spectrum Customer Care Associate
Spectrum / StarTek
09.2021 - 05.2022
- Assisted in creating best-in-class customer experiences and developing long-term relationships to retain customers
- Collaborated with cross-functional teams to identify areas of improvement in customer experience journey.
- Confirmed monthly billing actualizations and handled miscellaneous billing inquiries.
TurboTax Customer Service Representative
TurboTax / SYKES
03.2021 - 07.2021
- Utilized government websites, professional resources, and team expertise to seek out and deliver results using everyday language.
- Utilized video communication software to interact with customers, and documented interactions to maintain accurate documentation.
- Provided tax advice, full service return preparation, tax calculations, and managed product/software inquiries.
GC Electric Customer Service Representative
GC Electric
06.2016 - 10.2016
- Aided customers in troubleshooting electrical problems.
- Updated account information to maintain customer records.
- Conducted regular quality assurance checks on interactions with customers.
- Made reasonable suggestions to customers on cost-reduction of electric bill.
Education
Associate of Arts - Business Administration
National Business College
Lynchburg, VAHigh School Diploma -
E.C Glass High School
Lynchburg, VASkills
- Customer Support
- Customer Education
- Live Chat Support
- Billing, E-Commerce
- Problem Resolution
- Empathy
- Active Listening
- Microsoft Office
- SaaS Tools
Timeline
Spectrum Customer Care Associate
Spectrum / StarTek
09.2021 - 05.2022
TurboTax Customer Service Representative
TurboTax / SYKES
03.2021 - 07.2021
GC Electric Customer Service Representative
GC Electric
06.2016 - 10.2016
Associate of Arts - Business Administration
National Business College
High School Diploma -
E.C Glass High School
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