Dakota Kolacek
San Antonio,Tx
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Guest Service Agent/ Executive Lounge Ambassador
Signia by Hilton, La Cantera Resort & Spa
05.2025 - Current
- Coordinated front desk and bar operations in a fast-paced luxury resort, managing shifting priorities and resolving guest issues efficiently to maintain high service standards.
- Collaborated cross-functionally with housekeeping, concierge demonstrating strong communication and organizational skills
- Balanced multiple responsibilities across departments, using time management and attention to detail to ensure smooth daily operations and enhance overall team performance.
Registered Behavior Technician
Behavior Frontiers
10.2024 - 07.2025
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Server/ Bartender/Retail Assistant Manager
Texas Roadhouse
08.2022 - 12.2024
- Led front-of-house operations, ensuring smooth service and a welcoming atmosphere.
- Analyzed staff performance and provided coaching to improve team effectiveness and guest experiences.
- Applied customer psychology to drive repeat business and resolve challenges quickly and professionally.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor's of Science - Psychology
Texas A&M University
San Antonio, TX05.2025
Skills
- Client relationship building
- Calm and professional under pressure
- Computer skills
- Time management
- Guest service and assistance
- Account inquiries
- Guest inquiry resolution
Accomplishments
2025 Q3: Employee of the Quarter, for financial results
Timeline
Guest Service Agent/ Executive Lounge Ambassador
Signia by Hilton, La Cantera Resort & Spa
05.2025 - Current
Registered Behavior Technician
Behavior Frontiers
10.2024 - 07.2025
Server/ Bartender/Retail Assistant Manager
Texas Roadhouse
08.2022 - 12.2024
Bachelor's of Science - Psychology
Texas A&M University
Familiar Softwares
- Microsoft Office Suite
- SSPS/JASP
- Google Workspace
- Zoom/Teams