Dlaysia Bates
Delhi,LA
Summary
Dynamic customer service professional with a proven track record at United Healthcare, excelling in issue resolution and customer advocacy. Skilled in data entry and communication, I effectively managed high-volume caseloads, achieving exceptional satisfaction ratings while streamlining processes and enhancing service quality. Committed to delivering optimal care outcomes through empathetic support.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Carecentrix
Remote, Louisiana
08.2023 - 06.2025
- Handled customer inquiries with empathy, resolved complex issues, and maintained high satisfaction rates while supporting healthcare service delivery
- Managed multiple healthcare accounts simultaneously, ensuring accurate documentation and thorough follow-up on all customer interactions
- Partnered with cross-functional teams to enhance service quality, resolve escalated issues, and improve customer experience standards
Customer Service Representative
Universal Service Administrative Co.
Remote, Louisiana
05.2023 - 08.2023
- Guided customers through technical challenges while maintaining empathy and professionalism, ensuring positive resolution outcomes
- Coordinated with multiple departments to streamline customer service processes, resolving complex inquiries and enhancing communication channels
- Managed high-volume customer interactions while maintaining service excellence, reducing response times and improving client satisfaction rates
Healthcare Advocate
United Healthcare
Remote, Louisiana
02.2023 - 05.2023
- Advocated for patient healthcare needs, resolving complex insurance claims and coordinating with medical providers to ensure optimal care outcomes
- Managed high-volume caseload while maintaining exceptional customer satisfaction ratings through effective communication and issue resolution
- Navigated complex healthcare regulations while ensuring compliance and accurate documentation for all patient interactions and case outcomes
Education
High School Diploma -
Delhi High School
Delhi, LA05-2023
Skills
- Data entry
- Office software
- Record management
- Time management
- Customer advocacy
- Customer service
- Technical support
- Issue resolution
- Communication skills
Timeline
Customer Service Representative
Carecentrix
08.2023 - 06.2025
Customer Service Representative
Universal Service Administrative Co.
05.2023 - 08.2023
Healthcare Advocate
United Healthcare
02.2023 - 05.2023
High School Diploma -
Delhi High School
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