DáLynn Wright
Baltimore,Maryland
Summary
Devoted, client-focused employee, with excellent organizational, administrative and customer service skills. Dependable and disciplined; possesses strong interpersonal skills and the ability to handle a variety of complex administrative tasks. Demonstrates strong communication skills, flexibility, and collaboration for the advancement of organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Recovery Center USA
Baltimore, MD
03.2023 - 07.2023
- Overseen supply inventory and procurement of necessary materials for recovery houses and clients to ensure that there is no work stoppage.
- Answered office telephone and directed calls to appropriate individuals and departments, and delivered messages to staff.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Participated in the onboarding process of new clients and maintained confidentiality by following policies and implementing secure filing systems.
- Recorded client data onto various spreadsheets which identified various information such as medications, housing placements, and active clients, and updated notes to keep track of ongoing program progress.
- Received and signed for various deliveries such as medications, packages, and materials.
Social Services Specialist III
State of Delaware Courts
Wilmington, DE
08.2021 - 03.2023
- Enhanced client satisfaction by providing personalized case management and support services.
- Interviewed, assessed, and advised clients to determine eligibility for services, address immediate needs, and figure the course of action to address those need and remove barriers.
- Reduced barriers to service access by providing culturally sensitive assistance to diverse client populations.
- Improved service delivery by conducting thorough assessments and developing tailored intervention plans.
- Developed positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Maintained adequate records of services provided by documenting information into case files to track history of individual service plans for all clients.
Judicial Case Processor- Child Support Unit
State of Delaware Courts
Wilmington, DE
01.2021 - 07.2021
- Performed a wide variety of clerical support work necessary for the smooth operation of the department.
- Reviewed legal/court documents for completeness, accuracy and compliance with applicable time limitations, costs and court procedures and determined appropriate procedural requirement for processing.
- Composed, typed, prepared, proofread, edited and issued a wide variety of court and legal documents and reports for court proceedings.
- Researched case files, records, databases and other sources of information to ensure accuracy of case data and resolved discovered discrepancies.
- Entered information into manual or automated systems to assure most accurate and current information is recorded.
- Attended hearings and proceedings to provide files, records and case information to judicial officer; recorded event disposition and administered oaths.
Administrative Specialist I
State of Delaware Courts
Wilmington, DE
04.2019 - 12.2020
- Collected all new employee paperwork, verifying and confirming all information has been completed and accurately entered.
- Completed necessary documentation to establish new employee access to functional programs (network, email, DELJIS/CJIS, etc.) and notified supervisor and agencies of it completion for new staff to utilize.
- Recorded new hire information by creating electronic and hard copy personnel files.
- Collected all required employee policy and procedure acknowledgements, and collected missing information from staff to provide updated documents as needed.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Managed of all Family Court employee electronic and physical files, 340+ total statewide including interns, externs, law clerks and judicial officers.
- Ensured and maintain security of all records.
- Collected, filed and tracked all biannual and annual reporting (leave tracking and performance reviews) and policy acknowledgements verifying signatures and dates of all employees.
- Managed the Family Court Employee Recognition Program by preparing and distributing internal achievement and award certificates, and assisted with coordinating the agency quarterly and annual employee recognition event.
- Assisted with scheduling interviews and prepared interview materials with distribution to hiring manager.
Administrative Specialist II
Department Of Services For Children, Youth And Fam
Wilmington, DC
01.2019 - 04.2019
Office Manager
The State Of Deleware
Wilmington, DE
09.2018 - 11.2018
Administrative Assistant
Delaware Health And Social Services
Wilmington, DE
10.2017 - 07.2018
Education
B.A. Communications -
West Virginia University
Morgantown, WV12.2004
Skills
- Proficient in Microsoft Office including but not limited to Power Point, Word, Outlook, Excel and Access
- Recordkeeping
- Filing and data archiving
- Event Coordination
Certification
CPR/AED/First Aid, 06/26/25
Affiliations
Kappa Alpha Psi Fraternity, Inc.
Timeline
Administrative Assistant
The Recovery Center USA
03.2023 - 07.2023
Social Services Specialist III
State of Delaware Courts
08.2021 - 03.2023
Judicial Case Processor- Child Support Unit
State of Delaware Courts
01.2021 - 07.2021
Administrative Specialist I
State of Delaware Courts
04.2019 - 12.2020
Administrative Specialist II
Department Of Services For Children, Youth And Fam
01.2019 - 04.2019
Office Manager
The State Of Deleware
09.2018 - 11.2018
Administrative Assistant
Delaware Health And Social Services
10.2017 - 07.2018
B.A. Communications -
West Virginia University
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