Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Dlynne Hubbard

Clarksville,TN

Summary

Dedicated to consistently surpassing customer service goals with unparalleled support for every customer care need. Smoothly manage both incoming and outgoing calls, remote requests and letters by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers supporting Industry customers.

Motivated Job Title with more than 5 years in Customer Service my. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and work flexible schedules.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative / Assist Line

Teleperformance USA
Clarksville, TN
06.2023 - 03.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Care Representative

CVS Caremark
Nashville , TN
10.2021 - 10.2022
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Assisted call-in customers with questions and orders.
  • Coordinated timely responses to online customer communication and researched complex issues.

Customer Service Representative Concentrix

10.2020 - 04.2021
  • Assist members with their insurance/ medical needs
  • Nswer and assist with billing questions and concerns .

Call Center Agent

Agero, Inc
Clarksville, TN
07.2019 - 10.2020
  • Assist customers in getting roadside assistance services
  • Receive inbound calls from customers about their vehicle problems and make outbound calls to tow companies to assist customers
  • Omputer skills typing 25 WPM

Sales Associate

Electronic Express
Clarksville, TN
02.2018 - 06.2019
  • Assist customers with their housing needs
  • Ssist and make customers knowledgeable about appliances and electronics.

Sales Associate

Target
Clarksville, TN
10.2017 - 01.2018
  • Providing excellent customer service to guests organizing inventory putting up merchandise off truck in its correct location

Cashier/Customer Service

Walmart
10.2014 - 04.2015
  • Providing excellent customer service
  • Assist customers with returns and exchanges

Education

Diploma - undefined

Northeast High School

Skills

  • Customer Complaint Resolution
  • Documentation and reporting
  • Inbound Customer Service
  • First Call resolution
  • Money handling abilities
  • POS systems expert
  • Order fulfillment
  • CRM

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Customer Service Representative / Assist Line

Teleperformance USA
06.2023 - 03.2024

Customer Care Representative

CVS Caremark
10.2021 - 10.2022

Customer Service Representative Concentrix

10.2020 - 04.2021

Call Center Agent

Agero, Inc
07.2019 - 10.2020

Sales Associate

Electronic Express
02.2018 - 06.2019

Sales Associate

Target
10.2017 - 01.2018

Cashier/Customer Service

Walmart
10.2014 - 04.2015

Diploma - undefined

Northeast High School
Dlynne Hubbard