Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desiree Yankton-Martin

Lakewood,CO

Summary

Well-qualified Assistant Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

Skyline Property Management
04.2017 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Processed security deposit refunds.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Posted policies and rules in common areas for tenant review.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered prompt service to prioritize customer needs.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.

Housekeeper

Skyline Property Management
09.2016 - 04.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Operated electronic backpack vacuums and floor sweepers.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Supervised supplies in inventory and submitted reorder requests.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Responded immediately to calls from personnel to clean up spills and wet floors.

Education

High School Diploma -

Emily Griffith High School
Denver, CO
06-2004

Skills

  • Application process proficiency
  • Lease administration
  • Business processes and procedures
  • Relationship building and rapport
  • Onsite tours
  • Housing regulations
  • Tenant conflict resolution
  • Vacant unit monitoring
  • Telephone and email etiquette
  • Security deposit refunds
  • Marketing and advertising
  • Showing and leasing of units
  • Resident retention
  • Record keeping
  • Appointment scheduling
  • Rent collection
  • Policy enforcement
  • Tenant relations
  • Activity planning

Timeline

Assistant Property Manager

Skyline Property Management
04.2017 - Current

Housekeeper

Skyline Property Management
09.2016 - 04.2017

High School Diploma -

Emily Griffith High School

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