Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Support hardware/software/training/onboarding requirements for 150+ employees over 14 sites. Respond to support tickets, phone calls, emails, text messages, and internal messages on a daily basis. Ability to troubleshoot issues and resolve in a timely, professional, patient manner.
Overview
27
27
years of professional experience
Work History
Director of Information Technology
Manhattan Skyline Management
New York, NY
06.1995 - Current
Developed and implemented technical application support and information technology policies and procedures .
Analyzed department and job-related functionality requirements to align technology priorities with business needs.
Documented and analyzed processes and procedures.
Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
Implemented and managed wireless devices, multi-site network infrastructure, business intelligence development and implementation.
Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
Communicated regularly with employees concerning data exchange and technology integration.
Coordinated with management teams to plan, develop, coordinate and execute technical strategies.
Led and assisted technical upgrade projects.
Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
Fostered positive working environment that encouraged innovation, collaboration and accountability and managed end-user needs with functional and security responsibilities.
Deployed, monitored and maintained system installation, upgrades and network integration.
Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
Education
Bachelor of Science - Mathematics
Upsala College
East Orange, NJ
Skills
Product development/Management
Security planning
Requirements analysis
Infrastructure development
Project lifecycle management
Maintenance and Repair
Multitasking Abilities
Prioritization, Organization and Time Management
Proactive Problem-Solving
Excellent Communication/Collaboration
Training and Development
Timeline
Director of Information Technology
Manhattan Skyline Management
06.1995 - Current
Bachelor of Science - Mathematics
Upsala College
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