Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dmani Stevens

Houston

Summary

Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 6 years of experience interviewing specialists, witnesses and claimants to compile information.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Adjuster

Alacrity Services
01.2022 - 09.2023
  • Examined claims forms and other records to determine insurance coverage.
  • Investigated and assessed damage to property and reviewed property damage estimates.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Analyzed information gathered by investigations to report findings and recommendations.
  • Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.

Adjuster

Allstate
06.2022 - 01.2023
  • Investigate the nature of the damage being claimed
  • Verify coverage, obtain photos and measurements on site and compute estimates in Xactimate for disposition
  • Create reports detailing the events and damage related to the claim
  • Physically visiting properties in order to critically examine and verify damage and assess repairs
  • Negotiate and settle claims in accordance with insurance policies and procedures.

Claims Coordinator

Allcat Claims
02.2020 - 01.2022
  • Determine and recommend methods to address improvement opportunities and cross train agents.
  • Updated and maintained database of existing and potential customers in transact CCD and META source
  • Provided exemplary level of customer service to all individuals including clients and company personnel
  • Examined claims forms and other records to determine insurance coverage.
  • Responsible for reviewing customer accounts and individual transactions that demostrate potentially suspicious activity from a variety of reports generated from TXL, ATO, fraud app, and ExHR alerts.

Property Adjuster

BSA Claims Service
02.2018 - 01.2020
  • Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
  • Used Xactanalysis, Corelogic and Navigator to compile estimates for personal property and structure damage.
  • Prepared sketch of floor plan and roofline and entered data to develop line-by-line item costs of damages.
  • Scoped and photographed properties for defects and damage.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Coordinated and managed field investigations, outside engineers, contractors and cause and origin experts.

Education

Adjuster License - All Lines Adjusters

Texas Adjusters School
Houston, TX
01.2018

High School Diploma -

Elsik High
Houston, Tx
2011

Skills

  • Property/auto Appraisals
  • Investigation
  • Documentation
  • Customer Relations
  • Service Quality
  • Claim Validity
  • Negotiation
  • Property Inspection
  • Settlement Determinations
  • Quality assurance
  • Adaptability to change
  • Experience symbility
  • Proficient in Xactimate and Corelogic

Certification

CERTIFICATIONS

State Farm: property,

Estimatics and Auto,

California Earthquake,

California Fair claim,

Arson of profit,

Causality insurance fraud Louisiana citizens


LICENSED STATES

Alabama

Connecticut

Florida

Georgia

Louisiana

Michigan

Mississippi

Texas

Florida

Timeline

Adjuster

Allstate
06.2022 - 01.2023

Adjuster

Alacrity Services
01.2022 - 09.2023

Claims Coordinator

Allcat Claims
02.2020 - 01.2022

Property Adjuster

BSA Claims Service
02.2018 - 01.2020

Adjuster License - All Lines Adjusters

Texas Adjusters School

High School Diploma -

Elsik High

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