TRACY CALHOUN
Eight Mile,AL
Summary
Seasoned Claims Adjuster with extensive expertise at Crawford and Company, specializing in complex claim processing and negotiation of settlements. Demonstrated ability to resolve disputes effectively through strong negotiation skills and a deep understanding of insurance policies. Proficient in Xactimate and claims systems, leading to efficient assessments and reduced claim resolution times. Committed to continuous professional development and enhancing industry standards, resulting in improved customer satisfaction ratings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Adjuster
CRAWFORD AND COMPANY
08.2021 - 03.2023
- Reviewed 35 -50 estimates daily
- Processed Daily, CAT, Commercial Claims, (Biohazard, Homicide, Fire, Sinkhole, Foundation, Plumbing, Theft & Vandalism, Wind & Hail)
- Verify, investigate, and evaluate coverage, liability, and damages on property losses and determine appropriate reserves and settlement values in accordance with standard practice guidelines including quality, cycle time and insurance contact
- Handled/ Resolved PA, Attorney, Pre-Litigated files, with negotiated settlements
- Followed up with customers on unresolved issues
- Confirmed coverage and full understanding of Insurance contract/policy and their exclusions
- Experienced in examining claim liability, preparing and processing claim reports, calculating benefits and payments, and negotiating settlements with claimants
- Proficient with Xactimate, estimate flood, fire and auto certified
Settlement Agent
NCO Financial Systems
Mobile, AL
10.2012 - 03.2016
- Coordinated with buyers, sellers, lenders, and other parties to ensure all interests were met during the settlement process.
- Prepared, signed, and notarized all required documents to facilitate smooth transactions.
- Ensured accurate funds transfer, recorded new deeds and mortgages, resolved closing issues, and promptly procured title insurance.
- Ensured accurate funds transfer, recorded new deeds and mortgages, resolved closing issues, and promptly procured title insurance.
- Ensured accurate transfer of funds, recorded new deeds and mortgages, resolved closing issues, and procured title insurance promptly.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZSkills
- Strong knowledge of computers and claims systems
- Solid investigative and problem-solving abilities
- Strong knowledge of commercial property insurance contracts and procedural laws
- Strong organizational abilities
- Empathetic interpersonal skills
- Knowledgeable about Xactimate
- Knowledgeable about XactAnalysis
- Knowledgeable about Symbility
- Knowledgeable about File Trac
- Knowledgeable about Guidewire
- Knowledgeable about MSB
- Knowledgeable about PTS
- Knowledgeable about ECS
- Knowledgeable about image rights
- Claims, reports, and documentation
- Strong written and verbal communication skills
- Confidential Records Management
- Managerial
- Strong Microsoft Excel
- Strong Microsoft Word
- Strong Microsoft Outlook
- Strong Microsoft PowerPoint
- Claims investigation
- Damage assessment
- Insurance regulations
- Property valuation
- Policy interpretation
- Policy investigations
- Rules of evidence
- Automobile appraisals
- Property adjusting
- Property claims
- Automobile claims specialist
- Workers' compensation claims
- Casualty and property loss
- Active listening
- Claims processing
- Auto damage estimation
- Claims investigations
- Claims file documentation
Certification
- State Farm Auto and Property Certified
- TWIA Certified
- NICTA
- Citizens Certified
- NFIP Certified
- Allstate Certified
- Microsoft Access Data Base, Outlook, Word, PowerPoint
- Attended Commercial Claims Training from Colonial Claims
Phone
cell, 251-554-3039
References
References available upon request.
Timeline
Adjuster
CRAWFORD AND COMPANY
08.2021 - 03.2023
Settlement Agent
NCO Financial Systems
10.2012 - 03.2016
- State Farm Auto and Property Certified
- TWIA Certified
- NICTA
- Citizens Certified
- NFIP Certified
- Allstate Certified
- Microsoft Access Data Base, Outlook, Word, PowerPoint
- Attended Commercial Claims Training from Colonial Claims
Bachelor of Science - Health Administration
University of Phoenix
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