Dmarco Horsley
Houston
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Polka Dot Dogs
Houston
09.2024 - Current
- Provided exceptional care for pets in a safe and clean environment.
- Communicated effectively with pet owners regarding services and updates.
- Monitored pet behavior and reported any concerns to management promptly.
- Organized playtime activities to promote socialization among pets.
- Maintained accurate records of pet check-ins, services, and special needs.
- Assisted with check-in and check-out procedures for pet hotel guests.
Customer Representative
Rover Oaks Pet Resort
Houston
11.2021 - 07.2024
- Assisted clients in selecting pet services and products tailored to their needs.
- Handled customer inquiries via phone, email, and in-person communications.
- Maintained accurate records of customer interactions and service requests.
Bank Associate
Bank of America
Houston
11.2020 - 10.2022
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Balanced cash drawer at the end of each shift.
- Maintained compliance with bank policies and procedures.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Customer Service Representative
PLS Check Cashing
Houston
01.2018 - 06.2020
- Cashed checks and offered prepaid PLS cards while delivering outstanding customer service for Western Union and money orders.
- Provided excellent customer service and encouraged customers to obtain a PLS card.
- Identified needs of customers promptly and efficiently.
- Updated and maintained customer databases with accurate information.
Customer Service Representative
Kroger's
Houston
08.2014 - 12.2017
- Assisted customers with inquiries and resolved issues efficiently.
- Provided product information and recommendations to customers effectively.
- Processed transactions accurately using point-of-sale systems.
- Handled customer feedback and escalated concerns to management when necessary
- Maintained product displays to ensure an appealing shopping experience.
Education
Bachelor of Arts - Performing Arts
Texas Southern University
Houston, TX 08.2018 - 05.2022
Skills
- Customer relationship management
- Transaction processing
- Record keeping
- Phone and computer multitasking
- Pet care knowledge
Timeline
Customer Service Representative
Polka Dot Dogs
09.2024 - Current
Customer Representative
Rover Oaks Pet Resort
11.2021 - 07.2024
Bank Associate
Bank of America
11.2020 - 10.2022
Bachelor of Arts - Performing Arts
Texas Southern University
08.2018 - 05.2022
Customer Service Representative
PLS Check Cashing
01.2018 - 06.2020
Customer Service Representative
Kroger's
08.2014 - 12.2017