D'Marion Robinson
Greensboro,NC
Summary
Accomplished Crew Trainer at Freddy's Frozen Custard and Steakburgers and First Generation college student with over 3 years of experience excelling in employee training and customer service. Demonstrating leadership by developing comprehensive training programs, enhancing team performance, and fostering a culture of high-quality service. Skilled in cash handling and mentorship, effectively balancing hard and soft skills to drive operational excellence.
Overview
3
3
years of professional experience
Work History
Crew Trainer
Freddys Frozen Custard and Steakburgers
01.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
Education
Bachelor of Science - Business Management , Minor in Spanish
Winston Salem State University
Winston-Salem, NC05-2028
High School Diploma -
Dudley Highschool
Greensboro, NC06-2024
Skills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Decision-making
- Team leadership and supervision
- Mentorship
Languages
Spanish
Limited Working
Timeline
Crew Trainer
Freddys Frozen Custard and Steakburgers
01.2022 - Current
Bachelor of Science - Business Management , Minor in Spanish
Winston Salem State University
High School Diploma -
Dudley Highschool
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