Donovan Mathenia

Work History

Living Water Pools Inc

2006.08 - Current

Expanded company customer base and cemented market presence by implementing strategic sales plans.
Assisted in development of monthly sales goals to motivate team and drive business objectives.
Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
Provided exceptional customer service to foster client loyalty and satisfaction.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Kept detailed track of sales and customer information in company system.
Trained, coached, and mentored new sales associates for maximum performance.
Greeted customers and provided product advice to increase sales.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Monitored sales team performance and provided constructive feedback.
Attended 300+ in home consultations per year
In the last 4 years increased contract closures by 15% year to year
Learned and implemented new design and sales software

Ease Insurance

2016.01 - 2018.10

Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Met with customers to provide information about available products and policies.
Generated quotes and proposals for clients to match individual needs.
Educated clients on insurance policies and procedures.
Researched and identified potential new markets.
Met with prospective clients to discuss insurance needs and provide solutions.
Closing rate with Cold Calling at 5%. Closing rate with in person lead 55%

Video Ezy

2015.01 - 2016.01

FYE

2014.01 - 2014.04

Developed professional relationships with customers to increase loyalty, retention and rapport.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Developed strong rapport with customers and created positive impression of business.
Stocked merchandise, clearly labeling items, and arranging according to size or color.

Game Stop

2008.12 - 2009.08

Stocked merchandise, clearly labeling items, and arranging according to size or color.

Southern California Edison Sce

2005.08 - 2006.07

Edited and proofread documents for accuracy and completeness.
Informed and supported business leaders through consistent communication and administrative support duties.
Reviewed files, records and other documents to obtain information to respond to requests.
Input data into spreadsheets and databases.
Prepared and revised maps and charts to various scales by researching, selecting and evaluating map source data.