D. Michael Hooks
Mr
Silver Springs,Maryland
Summary
Experienced leader with over 20 years in high-volume dining management. Expertise in motivating teams to exceed customer expectations while maintaining quality and cost controls. Service- oriented with strong multitasking, safety management, and decision- making skills.
Overview
14
14
years of professional experience
Work History
General Manager
Tatte Bakery And Cafe
Washington, DC
09.2020 - Current
- Opened and operated the first cafe in the DC market, achieving annual sales exceeding $ 6 million .
- Talent recruitment and development
- Budget management and compliance
- Staff leadership and management
General Manager
The Greene Turtle Sports Bar & Grille
Hanover, MD
05.2018 - 02.2022
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed inventory, optimized stock levels, and implemented corrective actions for profitability.
Assistant General Manager
Iron Rooster
Annapolis, MD
08.2016 - 05.2018
- Fostered a performance-based culture, emphasizing accountability and team achievement.
General Manager
Panera Bread
Baltimore, MD
07.2014 - 04.2016
General Manager
Panera Bread
Boston, MA
05.2010 - 07.2014
- Orchestrated positive customer experience by overseeing all operational aspects.
- Supported market growth by assisting GMs in the market.
- Provided guidance and direction to subordinate managers in order to maximize productivity.
Skills
- High Volume Dining Management
- Talent Recruitment, Development and Retention
- Budget Management and Compliance
- MStaff Leadership and anagement
Timeline
General Manager
Tatte Bakery And Cafe
09.2020 - Current
General Manager
The Greene Turtle Sports Bar & Grille
05.2018 - 02.2022
Assistant General Manager
Iron Rooster
08.2016 - 05.2018
General Manager
Panera Bread
07.2014 - 04.2016
General Manager
Panera Bread
05.2010 - 07.2014