D. Michelle Passmore
McDonough
Summary
Professional Concierge and Restaurant Hostess with excellent customer service. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. My restaurant experience includes working as a server and host at Wild Wing Cafe until they closed the location.
Overview
10
10
years of professional experience
Work History
Concierge
Urbanity
10.2018 - Current
- Facilitated visitor requests for dining and attractions by researching various venues and locales for our residents
- Arranged for transportation to and from airport, train station and events for residents
- Supported local sports teams, museums, restaurants and other tourist-oriented spots by promoting events to residents
- Contacted residents via email with information on events and matters concerning the building.
Wheelchair Assistant, Coordinator, Gate Supervisor
SAS
10.2016 - 10.2018
- Locate and read airport monitors to determine arrival and departure information
- Check boarding passes and transport passengers to assigned gate
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate the correct gate
- Assist families as needed and advise passengers of gate information.
Gate coordinator
Prime Flight
09.2015 - 10.2016
- Assisted passengers/families with gate information and as needed
- Provided superior customer service to passengers.
Sorter
FedEx Ground
03.2014 - 09.2016
- Scan and Sort packages
Education
Certificate - Early Childhood Education
East Georgia State College
Swainsboro, GA05.2018
High School Diploma -
Willoughby South High School
Willoughby, Ohio06.2011
Skills
- Guest services experience
- Hospitality Background
- Excellent customer service
- Reservations management
- Volunteer experience
- Sorting and packaging
- Typing
- Basic computer knowledge
References
References available upon request
Timeline
Concierge
Urbanity
10.2018 - Current
Wheelchair Assistant, Coordinator, Gate Supervisor
SAS
10.2016 - 10.2018
Gate coordinator
Prime Flight
09.2015 - 10.2016
Sorter
FedEx Ground
03.2014 - 09.2016
Certificate - Early Childhood Education
East Georgia State College
High School Diploma -
Willoughby South High School
Similar Profiles
Jonatan FrancoisJonatan Francois
Concierge at UrbanityConcierge at Urbanity
Nidhaan SinghNidhaan Singh
Construction Hand at Urbanity EnterpriseConstruction Hand at Urbanity Enterprise
DeAnna AusbrooksDeAnna Ausbrooks
Assistant General Manager at Banana Republic Factory StoreAssistant General Manager at Banana Republic Factory Store
Ciara LewisCiara Lewis
Cook at PlusHealthKitchenCook at PlusHealthKitchen
Winston WilsonWinston Wilson
Trailer Repair Manager at ConGlobalTrailer Repair Manager at ConGlobal