Dafina Moore
Saint Petersburg
Summary
High energy hospitality professional offering 10+ years of experience in high volume casual, polished casual, fine dining, and banquet/special events food service. 5+ years Bartending. Quality-driven team player with extensive knowledge of hospitality etiquette and superior sales/customer service. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Bartender/VIP Lounge Server
Saint Petersburg Yacht Club at Pass A Grille
Saint Pete Beach
05.2023 - Current
- Prepared mixed drinks, liquor orders and wine requests.
- Provided exceptional service to high volume of members in a VIP/fine dining club environment. (Exceeded $2K/daily sales + Service Bar / Banquets and Weddings of up to 200 guests.)
- Built rapport with new and returning members to foster high level of guest satisfaction.
- Created specialty/seasonal drink menus and mixology demos to increase member retention and overall revenue.
Election Advisor/Trainer
Pinellas County Supervisor of Elections
Largo
11.2016 - Current
- Supervised 5-7 precincts of 8-10 poll workers each.
- Spearheaded knowledge and enforcement of all County/State/Federal Election laws, guidelines and procedures.
- Trained multiple classes of 8-12 poll workers each.
- Expert in defusing escalated situations.
- Temporary position - Appx 30 days of work per year dependent upon Election schedule.
High Volume Bartender
The Oyster Bar
St. Petersburg
09.2021 - 05.2023
- Operated Toast POS terminals to service a demanding number of customers in a high intensity environment with composure.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies. (Sales avg $2000/shift + Service Bar.)
- Trained/mentored 2 new employees in drink preparation and upselling techniques.
Server/Shift Leader
Conch Republic Grill
St. Petersburg
02.2021 - 10.2021
- Casual Dining; Extremely high volume dinner service.
- April 2021 - Promoted to Shift Leader - Delegated tasks to employees; Directed activities and task completion.
Host Coordinator/To Go Specialist
Bonefish Grill
St. Petersburg
01.2019 - 02.2021
- Operated multi line phone system and Windows based POS to answer guest inquiries and book reservations.
- Trained/Mentored 8+ new employees in Customer Service/Hospitality protocols.
- Recognized by management for providing exceptional customer service and exemplary telephone manner.
Education
High School Diploma -
Lansing Everett
Lansing, MIBusiness Admin/Marketing
St. Petersburg College
St. Petersburg, FLSkills
- Strong client relations
- Highly attentive to detail
- Mixology and preparation
- Craft Cocktails
- Wine and Spirits Knowledge
- Complex problem resolution
- Expert cash handling
- Physical endurance and stamina
- Highly proficient in all major POS systems
- TIPS/ServSafe Certified
Timeline
Bartender/VIP Lounge Server
Saint Petersburg Yacht Club at Pass A Grille
05.2023 - Current
High Volume Bartender
The Oyster Bar
09.2021 - 05.2023
Server/Shift Leader
Conch Republic Grill
02.2021 - 10.2021
Host Coordinator/To Go Specialist
Bonefish Grill
01.2019 - 02.2021
Election Advisor/Trainer
Pinellas County Supervisor of Elections
11.2016 - Current
High School Diploma -
Lansing Everett
Business Admin/Marketing
St. Petersburg College