D'Mora Turner
Albuquerque,NM
Summary
Versatile professional with a robust background in customer service and logistics, notably at Alorica, where I excelled in complaint resolution and call handling. Demonstrated expertise in problem-solving and customer relations, enhancing service quality and operational efficiency. Proven ability to train new hires and improve team performance, showcasing leadership and a commitment to excellence.
Overview
6
6
years of professional experience
Work History
Chef
Golden Corral Buffet and Grill
Albuquerque, NM
04.2024 - 01.2025
- Trained new chefs on proper cooking techniques and menu items.
- Stored foods correctly using correct storage containers and labelling systems.
- Checked quality of food products to meet high standards.
- Observed food safety and sanitation protocols to reduce germ spread.
Credit Card Customer Service Representative
Alorica
Albuquerque, NM
12.2021 - 02.2023
- Resolved escalated customer issues in a timely manner while maintaining positive relationships with customers.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Conducted regular training sessions for staff members on topics such as telephone etiquette and complaint handling techniques.
- Collected deposits or payments and arranged for billing.
- Promoted available products and services to customers during service, account management and order calls.
Forklift Operator
Trader Joes Warehouse
Stockton , CA
01.2019 - 01.2020
- Estimated weights, heights, and centers of balance to make precise placements.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Relocated goods from dock area to appropriate storage locations.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Education
High School Diploma -
Cesar Chavez
Stockton, CA11-2014
Skills
- Call handling
- Complaint resolution
- Payment processing
- Customer relations
- Credit limit adjustments
- New hire training
- Call center operations
- Problem-solving
- Call escalation
- Call center experience
Timeline
Chef
Golden Corral Buffet and Grill
04.2024 - 01.2025
Credit Card Customer Service Representative
Alorica
12.2021 - 02.2023
Forklift Operator
Trader Joes Warehouse
01.2019 - 01.2020
High School Diploma -
Cesar Chavez
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