Seasoned Technology Specialist with experience in systems administration, maintenance, and end-user training. Skilled in constructing solutions to achieve business optimization and conduct system upgrades and installations. Knowledgeable in managing complex technology infrastructures, including Windows and Mac operating systems, diverse software stacks, and specialized CRM software.
Hi, I’m
Dallas "Mac" South
IT Professional
Greenwood,SC
Summary
Overview
11
years of professional experience
4
years of post-secondary education
1
Certification
Work History
City of Greenwood, Greenwood, SC
IT Support Specialist
2021.05 - Current (3 years & 4 months)
Job overview
- Delivered onsite and remote technical support for over150 employees in various departments including administration, police, fire, and hospitality.
- Deployed software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Managed users, groups, permissions, and policies through Active Directory.
- Configured and deployed Ubiquiti access points in dozens of locations around the city.
Generous Giving, Orlando, FL
Senior Systems Administrator
2014.04 - 2021.04 (7 years)
Job overview
- Led IT management and support for the organization.
- Administered our Salesforce instance by managing users, deploying custom apps, and creating reports and dashboards to inform business goals.
- Created and implemented workflows and automations to support customers, team, and volunteers using HubSpot and Salesforce.
- Trained coworkers, board members, and volunteers on technology best practices for hosting our tech-heavy retreats.
- Developed documentation and online training materials for technology FAQs.
Apple, Inc, Orlando, FL
Genius (Technician)
2012.10 - 2014.01 (1 year & 3 months)
Job overview
- Resolved service and technical problems for customers by asking clear and specific questions.
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Used internal ticketing system to manage, track, and process actions taken on customer accounts and product support resolutions.
- Maximized product sales by listening to customer needs and pairing them with the best solution.
Education
Anderson University Anderson, SC
Bachelor of Science from Mathematics
2007.08 - 2011.05 (3 years & 9 months)
University Overview
Certification
Salesforce Certified Administrator
Timeline
IT Support Specialist
City of Greenwood
2021.05 - Current (3 years & 4 months)
Salesforce Certified Administrator
2020-08
Senior Systems Administrator
Generous Giving
2014.04 - 2021.04 (7 years)
Genius (Technician)
Apple, Inc
2012.10 - 2014.01 (1 year & 3 months)
Anderson University
Bachelor of Science from Mathematics
2007.08 - 2011.05 (3 years & 9 months)
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