Maximillian Julian Pavlovski Cook
Summary
Help Desk and IT Support professional with over 9 years of experience providing technical assistance, troubleshooting hardware, software, and network issues, and supporting users in fast-paced enterprise environments. Strong experience with ticketing systems, user account management, desktop and mobile support, and incident documentation. Proven ability to resolve technical issues efficiently while maintaining data security, compliance, and high customer satisfaction. Holds a Bachelor’s degree in Information Technology with an emphasis in Cybersecurity.
Overview
9
9
years of professional experience
Work History
IT Support Specialist
Columbia Bank
Bellevue
12.2024 - Current
- Provided Tier 1 technical support for hardware, software, and network issues
- Logged, tracked, and resolved incidents using a ticketing system
- Performed user account management including password resets and access support
- Installed, configured, and updated applications, systems, and Hardware
- Troubleshot desktop, mobile, and connectivity issues
- Escalated complex issues to Tier 2/3 teams as needed
CREDIT CARD SPECIALIST
CHASE BANK
HEATHROW
03.2021 - 12.2024
- Team Lead
- Credit Card & Checking Account Customer Service
- Account Management
- Claims / Disputes
- Fraud Tagging
- IT Support -Mobile, desktop, troubleshooting
- Extending Credit Lines
- Data Entry
Help Desk & Technical Support Specialist
SPECTRUM
LAKE MARY
08.2016 - 03.2021
- Provided technical support for internet, mobile, TV, and VoIP services
- Logged and managed tickets using a centralized ticketing system
- Diagnosed and resolved hardware, software, and network connectivity issues
- Installed, configured, and updated applications and service-related software
- Resolved complex user issues using CSG systems while maintaining SLA expectations
Education
Bachelors of Information of Technology - Cybersecurity
NUC University - Florida Technical College
Deland, FL06.2024
Skills
- Advance knowledge of iOS device management and support
- Troubleshoot basic hardware, software, and application issues
- Reset passwords and unlock user accounts
- Azure Active Directory (Azure AD) administration
- Provide remote and phone-based technical support
- Escalate unresolved issues following established procedures
- Intune for mobile device administration
- Resolve advanced desktop, application, and access-related issues
- Troubleshoot network connectivity, VPN, and email issues
- Support user provisioning, permissions, and group access
- Analyze recurring issues and assist with root cause resolution
- Collaborate with Tier 1, system administrators, and security teams
- Active Directory (AD) administration
Timeline
IT Support Specialist
Columbia Bank
12.2024 - Current
CREDIT CARD SPECIALIST
CHASE BANK
03.2021 - 12.2024
Help Desk & Technical Support Specialist
SPECTRUM
08.2016 - 03.2021
Bachelors of Information of Technology - Cybersecurity
NUC University - Florida Technical College