Summary
Overview
Work History
Education
Skills
Timeline
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Dnara Modlin

Charlotte,NC

Summary

Experienced professional focused on exceeding objectives seeking Work From Home Customer Service Agent position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customers and their needs. Motivated to learn, grow and excel.

Overview

3
3
years of professional experience

Work History

WFH Fraud Investigator

Onesupport
Charlotte , NC
04.2022 - Current
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
  • Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Conducted prompt and thorough investigations on referred files.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Handled over 30 cases a day

KFC/Team Leader

Fulenwider
Charlotte, North Carolina
06.2019 - 04.2022
  • Led team of 15 members while providing exceptional customer service.
  • Demonstrated knowledge of company goals and mentored employees in reaching objectives for company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals and keeping customers happy

Cashier

Walmart
Charlotte , NC
11.2021 - 02.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 100 customers per day.

Education

High School Diploma -

West Charlotte High School
Charlotte, NC
01.2021

Skills

  • Customer Inquiries
  • Customer Accounts Management
  • Account Information Review
  • Service Quality
  • Teamwork and Collaboration
  • Attention to Detail
  • Staff Training
  • Responding to Difficult Customers
  • Issue Resolution
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality

Timeline

WFH Fraud Investigator

Onesupport
04.2022 - Current

Cashier

Walmart
11.2021 - 02.2022

KFC/Team Leader

Fulenwider
06.2019 - 04.2022

High School Diploma -

West Charlotte High School

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Dnara Modlin