D. Nicole Smith
Silverdale,WA
Summary
Decisive Supervisor versed in coordinating workflows and delegating team tasks. Monitors performance and drives guest and team satisfaction with resourceful problem-solving and high emotional intelligence. Quality-driven by offering skills in team leadership, conflict management and problem-solving. Decisive in managing employee challenges and resolving customer issues. Strengths include inventory management and delegation.
Overview
5
5
years of professional experience
Work History
Key Carrier
Marshalls
02.2024 - Current
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Shift Supervisor
Starbucks
09.2021 - 02.2024
- Managed shift records, producing timely reports to keep management up-to-date
- Completed jobs with high accuracy, carefully studying schedules and estimating labor requirements for effective planning
- Trained and mentored team members in company policies and led by example to promote company mission and values
- Maintained compliance with OSHA requirements with well-implemented safety standards
- Controlled team behavior and daily activities through effective disciplinary and motivational measures
- Responded to all customer concerns or issues promptly and professionally
- Executed cash management duties with POS and shift reports.
Customer Service Supervisor
Fred Meyer
09.2019 - 04.2021
- Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
- Identified objectives with documentation and appropriate action plan requirements
- Elevated performance with skilled supervision, training, work direction and guidance for personnel
- Maintained in-depth knowledge of company brands, systems and processes
- Reviewed and authenticated returns, exchanges and voids
- Mentored team members to apply quality customer service techniques and foster satisfaction.
Education
High School Diploma -
South Kitsap High School
Port Orchard06.2008
Skills
- Attendance Oversight
- Customer-Oriented
- Safety Reviews
- Financial Management
- Operations Management
- Training and Mentoring
- Inventory Management
- Store operations
- Customer Service Management
Timeline
Key Carrier
Marshalls
02.2024 - Current
Shift Supervisor
Starbucks
09.2021 - 02.2024
Customer Service Supervisor
Fred Meyer
09.2019 - 04.2021
High School Diploma -
South Kitsap High School
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