Dodley Monace
Orange,New Jersey
Summary
Experienced customer service professional with a proven track record of delivering exceptional support and satisfaction to clients. Skilled in resolving inquiries, complaints, and issues promptly, ensuring a positive customer experience. Strong communication and interpersonal skills for seamless collaboration with customers and colleagues. Adept at multitasking in fast-paced environments with attention to detail and accuracy. Committed to providing top-notch service exceeding expectations and contributing to overall business success.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
AMAZON
- Scanning products
- Inspecting items for defect
- Labeling products
SILVERLINE BUILDING PRODUCTS
- Scanning products
- Labeling products
- Stocking
Customer Service
10 SPOT(MADRAG)
- Scanning Products
- Procedure
- Management
TGI FRIDAY’S
- Cook
- Waiter
ALLIED UNIVERSAL
- Secure
- Safe
- Customer service
- Patrol
Security Officer
Inter-Con Security Systems, Inc.
09.2020 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
Education
Purdue Universal Global
10.2024
Lincoln Technical Institute-Union
Union10.2024
ASSOCIATE DEGREES -
Essex County College
Essex County01.2020
HIGH SCHOOL DIPLOMA -
East Orange Campus HS
East Orange01.2017
Skills
- Customer Experience
- Manager
- Maintenance
- Auto repair
- Team Lead
- Warehouse Experience
- Packaging
- RF scanning
- Shipping and Receiving
- Windows Microsoft
- Power Excel
- Metal detection
- Notary license
Certification
CPR
Timeline
Security Officer
Inter-Con Security Systems, Inc.
09.2020 - Current
Lincoln Technical Institute-Union
ASSOCIATE DEGREES -
Essex County College
HIGH SCHOOL DIPLOMA -
East Orange Campus HS
AMAZON
SILVERLINE BUILDING PRODUCTS
Customer Service
10 SPOT(MADRAG)
TGI FRIDAY’S
ALLIED UNIVERSAL
Purdue Universal Global