Bao Cao
Hawthorne,CA
Summary
Proven track record of enhancing customer satisfaction through expert navigation and punctuality, notably with Uber And Lyft. Demonstrates exceptional adaptability and problem-solving skills, ensuring seamless service in fast-paced environments. Achieved a significant reduction in delays by leveraging efficient driving techniques and maintaining high safety standards.
Overview
5
5
years of professional experience
Work History
Uber Partner
Uber And Lyft
Hawthorne, CA
01.2023 - 03.2024
- Drove passengers from pick-up points to deliver to destination.
- Educated passengers on the rideshare app features, promoting a seamless experience.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted passengers with loading luggage into the trunk of the car when needed.
- Ensured proper operation of vehicle by inspecting tires, brakes, lights, oil levels, and other safety features prior to trips.
- Managed efficient routes using GPS technology to minimize delays and maximize customer satisfaction.
- Complied with traffic regulations to safely operate vehicles.
Restaurant Busser
Sea Food Cove 2
Westminster, CA
01.2023 - 05.2023
- Removed used tableware between courses and replaced tableware for next course promptly.
- Refilled condiments and other supplies at tables and in service areas as necessary.
- Performed opening duties including setting up side stations for service staff.
- Restocked condiments and drink station supplies to maintain customer satisfaction.
- Washed dishes and disposed of trash in designated receptacles.
- Swept and mopped front-of-house and back-of-house floors using various tools.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Followed up with customers regarding their satisfaction with services provided.
- Swept floors and removed garbage from dining area.
- Supported serving staff in delivering accurate and well-presented food orders.
Pizza Maker
Pizza Machine
Gardena, CA
03.2019 - 04.2022
- Set aside add-on items for future orders.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
- Cut vegetables and rolled out dough to prepare raw materials for cooking.
- Worked closely with cashiers to obtain order information and accurately complete customers' orders.
- Packaged and bagged cooked food and prepared items.
- Prepared dough and sauce for pizzas according to recipes.
- Cooked menu items based on customer orders.
Education
High School Diploma -
Hung Vuong High School
Ho Chi Minh City, Vietnam07-2018
Associate of Science -
El Camino College
Torrance, CASkills
- Driving safety
- Strong navigation
- Cleanliness
- Punctuality
- Vehicle maintenance
- Efficient driving
- Stress management
- Problem-solving
- Safety awareness
- Adaptability and flexibility
- Schedule management
Timeline
Uber Partner
Uber And Lyft
01.2023 - 03.2024
Restaurant Busser
Sea Food Cove 2
01.2023 - 05.2023
Pizza Maker
Pizza Machine
03.2019 - 04.2022
High School Diploma -
Hung Vuong High School
Associate of Science -
El Camino College