Doilnella Williams
Lee's Summit,MO
Summary
Dynamic supervisor with a strong track record in team development and conflict resolution. Proven ability to enhance staff skills and streamline communication, ensuring high-quality service delivery in behavioral health operations.
Overview
18
18
years of professional experience
Work History
Supervisor
Swope Health Services
Kansas City, Missouri
04.2007 - 06.2018
- Developed training programs to enhance staff skills and knowledge in case management services.
- Supervised daily operations to ensure efficient service delivery in behavioral health settings.
- Trained staff on patient care protocols and compliance regulations.
- Conducted performance evaluations and provided constructive feedback to team members.
Manager Homeless Operation
Swope Health Services
Kansas City, Missouri
04.2000 - 09.2007
- Facilitated communication between departments and senior management.
- Oversaw daily operations ensuring high-quality patient care and service delivery.
- Supervised daily operations and ensured compliance with health regulations.
- Managed staff scheduling and coordinated team meetings for effective communication.
Education
Master of Social Work - Social Sciences
Kansas Universary
Lawrence05-2012
Bachelor of Science - Business Administration
Baker University
Baldwin City, KS05-1999
Skills
- Reliability
- Adaptability
- Attention to detail
- Conflict resolution
- Decision making
- Business administration
- Computer literate
- Customer service
- Processes and procedures
- Relationship building
- Verbal and written communication
Timeline
Supervisor
Swope Health Services
04.2007 - 06.2018
Manager Homeless Operation
Swope Health Services
04.2000 - 09.2007
Master of Social Work - Social Sciences
Kansas Universary
Bachelor of Science - Business Administration
Baker University