Dawn Romanzo
Utica
Summary
Dedicated professional with expertise in staff management and customer relations. Known for excellent communication skills and reliability, with a commitment to maintaining high standards in all aspects of operations.
Overview
11
11
years of professional experience
Work History
Supervisor
Sandstone Hollow Inn
Verona , NY
12.2014 - Current
- Supervised daily operations, ensuring high standards of guest service and satisfaction.
- Implemented scheduling systems to optimize workforce allocation and reduce labor costs.
- Conducted regular inspections to maintain compliance with safety and hygiene regulations.
- Collaborated with management to streamline processes, improving overall workflow in the inn.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
Secretarial - Business
Utica School of Commerce
Utica, NY06-1993
Hotel/Airline Management - Hospitality Administration And Management
South Eastern Academy
Kissimmee, FL06-1983
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Inventory control
- Operations management
- Payroll processing
- Documentation and reporting
- Excellent communication
- Customer relations
- Professionalism
- Reliability
- Adaptability
Timeline
Supervisor
Sandstone Hollow Inn
12.2014 - Current
Secretarial - Business
Utica School of Commerce
Hotel/Airline Management - Hospitality Administration And Management
South Eastern Academy