Dolagy Nicola
Orlando
Summary
Dedicated student with a background in team management, leadership, and customer service. Holds an Associate in Arts, an Associate in Science, a Bachelor of Science in Healthcare Administration, and currently pursuing a Masters in Healthcare Administration. Demonstrates exceptional multitasking abilities and a strong aptitude for collaboration. Brings a compassionate and friendly attitude, prioritizing patient care. Highly organized and excels in both written and verbal communication. Committed to utilizing skills to support others while aligning with the company's mission. Thrives under pressure and maintains a positive outlook. Holds certifications in Biomedical Research, Conflicts of Interest, and HIPAA Training. Boasts an accomplished academic record, including recognition on the Dean's List.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operation lead
Chick Fil A
01.2018 - 01.2022
- Assist the Director team in overall shift management, contributing to the smooth operation of the restaurant
- Assigned to open or close the restaurant, following established procedures for each
- Execute break management for the shift, ensuring that Team Members receive their breaks in accordance with company policies
- Ensure workstations are clean and maintained at all times, adhering to Chick-fil-A's hygiene and sanitation standards
- Oversee cashiers to ensure they follow proper cash handling procedures, maintaining accuracy and security
- Monitor Team Members to guarantee accurate preparation of orders
Concierge Host
Universal Studios
08.2022 - 12.2023
- Handling guest information for sales agreements, practicing proper cash handling procedures, maintaining accurate inventory logs for Premium Services items, and resolving sensitive guest situations through personal interaction
- Utilizing tablets for guest check-ins, generating user profiles, managing reservations, and addressing guest inquiries related to products and technology usage
- Resolves and eases sensitive Guest situations on an individual basis through personal interaction
Healthcare Administrative Intern
Community Wellness Clinic
01.2023 - 08.2023
- Supported daily clinic operations including patient scheduling, intake, and EHR documentation.
- Managed confidential patient data in compliance with HIPAA regulations, ensuring privacy and accuracy.
- Verified insurance eligibilit and assisted with billing processes.
- Used Microsoft Outlook and Zoom for internal communications and coordination across departments.
- Participated in weekly quality assurance meetings, contributing data insights.
Administrative Coordinator
HealthFirst Partners
11.2023 - 05.2024
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Master of Health Administration - Health Administration
University of Central Florida
Orlando, FL04-2026
Health Science - undefined
University of West Florida
12.2023
Associate in Science - undefined
Hillsborough Community College
01.2022
Associate in Arts -
Seminole State College
05.2019
Skills
- Quickly adapting to new challenges
- Customer Service
- Self-motivation
- Problem Solving
- Decision Making
- Creativity
- Time Management
- Teamwork
- Communication
- Leadership
- Ability to Multitask
- Efficient learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Friendly and Outgoing Attitude
- Multitasking Skills
- Front desk support
- Administrative support
Certification
- Conflicts of Interest
- Information Privacy Security (IPS) - HIPAA Training (Biomedical Researchers)
- Social & Behavioral Research
- Biomedical Research
Dean’s List Recognition
Achieved Dean’s List recognition for maintaining straight A's and a GPA above 3.8 across multiple semesters.
Languages
Arabic
Native or Bilingual
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Volunteering
- Fashion
Timeline
Administrative Coordinator
HealthFirst Partners
11.2023 - 05.2024
Healthcare Administrative Intern
Community Wellness Clinic
01.2023 - 08.2023
Concierge Host
Universal Studios
08.2022 - 12.2023
Operation lead
Chick Fil A
01.2018 - 01.2022
Health Science - undefined
University of West Florida
Associate in Science - undefined
Hillsborough Community College
Master of Health Administration - Health Administration
University of Central Florida
Associate in Arts -
Seminole State College
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