James Winslow
HEB Grocery Store
Leander,TX
1
Certification
14
years of professional experience
Dynamic Estore leader with over 14 years of retail experience and 10 years of retail leadership experience. Proven ability to lead teams in fast-paced situations while ensuring operational excellence and metric goals.
Work History
Estore Lead
2 Years 7 Months- Works effectively in fast-paced environments. Proven ability to learn and adapt to new situations while also delegating tasks and completing tasks in a timely manner.
- Oversee payroll, partner training and guidance, and coaching on SOPs such as proper food handling, efficiency, and meeting expected metrics and processes.
- Skilled in effectively handling the newest and fastest growing, fast-paced department within HEB.
- Troubleshooting customer issues involving orders, payment discrepancies, and customer satisfaction.
- Passionate about helping partners grow and giving them the tools to do so.
- Passionate about learning and committed to continual improvement for myself.
Estore Manager
3 Years 8 Months- Led team of 30+ partners to achieve operational excellence and enhance customer satisfaction through proactive communication and positive feedback.
- Implemented training programs to improve employee performance and retention.
- Analyzed sales data to identify trends. Managed business and financial trends through effective budgeting, forecasting, and cost control measures such as payroll and wrap.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Assisted with hiring, training, and mentoring new partners during their onboarding process and ensuring they were well-equipped to excel in their roles from day one.
- Collaborated with my Primary to give regular performance reviews for partners, providing constructive feedback and opportunities for growth.
- Tracked partner attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Estore Lead
3 YearsProduce Rep
1 Year 2 Months- Managed inventory levels to ensure product freshness and minimize waste.
- Mentored new team members, fostering a culture of teamwork and continuous improvement.
- Rotated produce on sales floor to guarantee optimal freshness and variety.
- Increased customer satisfaction through providing timely assistance, product knowledge, and recommendations.
- Monitored quality control standards, ensuring compliance with food safety regulations.
Central Checkout Specialist
1 Year 7 Months- Streamlined checkout processes to enhance customer experience and reduce wait times.
- Trained new staff on operational procedures and customer service best practices.
- Conducted daily reconciliation of cash drawers, accurately tracking revenue and minimizing financial discrepancies.
- Trained new team members on company policies, procedures, and register operations, ensuring consistent performance across the team.
- Ensured proper handling of sensitive payment information by adhering to security protocols when processing credit card transactions or returns.
Cashier
1 Year- Operated cash register, processing transactions efficiently and accurately.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
Education
High School Diploma
Skills
Team Leadership and Development: Hiring
coaching
mentoring
and ensuring partners have the tools they need to follow SOPs as well as grow with the company.
Process Improvement: Identifying operational challenges and developing solutions.
Adaptability and Flexibility: Quickly adapting to changing priorities
staffing needs
and procedures.
Customer Experience: Leading by example to deliver exceptional customer service and exceed expectations.
Payroll management: Manages daily trends and adjusts accordingly.
Accomplishments
- Tasked with reducing weekly refunds. Identified root causes and successfully reduced refunds by over 50%. This led to the team implementing improved processes and building upon to keep refunds down long term.
- Played a key role in launching and being an original team member for the region's first Curbside program at Leander 1 HEB.
- Nominated multiple times by peers and leadership for Spirit of HEB award. This award celebrates individuals who consistently demonstrate and embody HEB's core values through exceptional customer service, supporting their teams, and going above and beyond.
- Earned Platinum scores on two departmental ORT walks by proactively monitoring team adherence to procedures and guidelines, reinforcing expectations, and maintaining operational standards.
Certification
- TABC Certified
- Food Safety and Sanitation Certification
Timeline
Estore Lead
HEB Grocery Store
01.2024 - CurrentRead More
Estore Manager
HEB Grocery Store
05.2020 - 01.2024Read More
Estore Lead
HEB Grocery Store
05.2017 - 05.2020Read More
Produce Rep
HEB Grocery Store
03.2016 - 05.2017Read More
Central Checkout Specialist
HEB Grocery Store
08.2014 - 03.2016Read More
Cashier
HEB Grocery Store
08.2012 - 08.2013Read More
Leander High School
High School Diploma
Read More