Doleynis Cisneros
Houston,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Server
Doubletree By Hilton Hotel
Houston, TX
05.2023 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Commercial Specialist
Saltos Designs
Havana, Cuba
06.2015 - 04.2022
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Negotiated terms, conditions, and pricing with vendors and contractors.
- Analyzed costs associated with contracted services or products.
- Stored, shared and created documents with Microsoft Word, Google Docs and SharePoint.
- Organized client meetings to provide project updates.
- Conducted research on new markets and identified potential business opportunities.
- Assisted in the development of promotional materials such as brochures, flyers, presentations.
Real Estate Agent
Havana Keys
Havana, Cuba
2014.02 - 2016.04
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Maintained connections with clients to encourage repeat business and referrals.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Negotiated, facilitated, and managed real estate transactions.
- Presented purchase offers to sellers for consideration.
- Advertised client properties through websites, social media, and real estate guides.
- Reviewed and executed confidential documents, contracts and disclosures.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
- Coordinated appointments to show tenants and buyers prospective homes.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Education
Bachelor of Science - Information Technology
Universidad De Las Ciencias Informáticas
Havana, Cuba07-2010
Skills
- Computer Skills
- Customer Service
- Multitasking and Organization
- Foreign language proficiency
- Prospecting clients
- Social selling
- Customer Relationship Building
- Product and Service Sales
- Adaptability to Change
Languages
Spanish
Full Professional
English
Limited
Timeline
Server
Doubletree By Hilton Hotel
05.2023 - 05.2024
Commercial Specialist
Saltos Designs
06.2015 - 04.2022
Real Estate Agent
Havana Keys
2014.02 - 2016.04
Bachelor of Science - Information Technology
Universidad De Las Ciencias Informáticas