Dolishia Edmond
Columbus,MS
Summary
Results-driven food service professional with 8+ years of experience leading daily operations in high-volume dining and café settings. Skilled in staff scheduling, training, inventory management, and sanitation compliance. Known for improving team performance and maintaining strong customer service standards.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Food Service Manager
Aramark
Oxford, Mississippi
2017.08 - Current
- Supervised food service operations under Aramark dining standards and procedures.
- Coordinated staff schedules and assignments to ensure efficient shift coverage across service areas.
- Trained team members on sanitation, safety, and customer service expectations.
- Monitored inventory levels and ordered supplies for kitchen and cafeteria needs.
- Enforced food quality, portion control, and presentation across service lines.
- Coordinated with vendors and Aramark leaders on deliveries and menu needs.
- Resolved customer concerns and supported smooth front-line service delivery.
- Inspected equipment, facilities, and workstations for cleanliness and compliance.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Adhered to company food, safety, quality and sanitation policies.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Provided ongoing training for new employees on safe food handling practices.
- Maintained records of food inventory, supplies, and equipment.
- Resolved customer complaints promptly in a professional manner.
- Monitored actions of staff and customers to uphold health and safety standards.
- Oversaw ingredient planning and anticipated customer demand to reduce food waste.
- Created and enforced standard operating procedures to streamline food service operations.
General Manager
Starbucks
Oxford, MS
2022.08 - 2026.08
- Directed Starbucks store operations, scheduling, and daily team workflow.
- Coached partners to strengthen customer connection skills, beverage standards, and service routines while enhancing overall customer experience.
- Led hiring, onboarding, and training for new Starbucks partners.
- Evaluated sales data to inform strategic decision-making and labor plans to guide store decisions.
- Enforced Starbucks policies, food safety, and cleanliness standards.
- Resolved customer concerns and supported partner communication in the café.
- Oversaw daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales to ensure seamless café functionality.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed employee schedules to optimize staffing levels and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Fostered positive work environment by organizing team-building activities that promoted interdepartmental collaboration.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Education
Bachelor of Science - Social Work
University of Mississippi
University, MSHigh School Diploma -
Columbus High School
Columbus, MSSkills
- Food safety compliance
- Budget management
- Inventory control
- Staff scheduling
- Vendor management
- Menu planning
- Customer service
Certification
- Servesafe Food handler
Timeline
General Manager
Starbucks
2022.08 - 2026.08
Food Service Manager
Aramark
2017.08 - Current
Bachelor of Science - Social Work
University of Mississippi
High School Diploma -
Columbus High School