Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Scrabble, Researching my ancestors.
Timeline
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Dolita Wilhike

New Orleans,LA

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds.


Passionate about helping others access needed services. Steadfast, (case manager) employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.






Overview

9
9
years of professional experience
1
1
Certification

Work History

Aftercare/Outreach Specialist

Covenant House New Orleans
10.2014 - 02.2024
  • Completed daily documentation and maintained accurate up-to-date information in both "HMIS" and "ETO".
  • Monitored and evaluated impact of social services on community.
  • Increased referrals by calling on target groups, organizations and professionals.
  • Cultivated and maintained relationships with community members to facilitate outreach activities
  • Facilitated communication between clients and other service providers.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Developed successful partnerships with local organizations for mutually beneficial collaboration and resource sharing.
  • Streamlined referral processes by establishing strong relationships with partner agencies for seamless service delivery.

Certified Nursing Assistant

Anne Abbott
12.2016 - 08.2020
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Certified Nursing Assistant

Nicole Spangenberg
01.2016 - 05.2016
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Education

High School Diploma -

John McDonogh
New Orleans, LA
05.1984

Skills

  • Community Events
  • Exceptional communication
  • Conflict Resolution
  • Mental Health Crisis Response
  • Nonviolent Crisis Intervention
  • Cultural Sensitivity

Accomplishments

    Successfully completed the requirements for the "PREA" training enacted by federal law in 2003.


    Successfully completed "Sexual Assault Prevention Summit".


    Successfully completed "NSC" Defensive driving course 9th edition.


    Voted employee of the month 3 times in 1 year.

Certification


  • SEXUAL ASSULT PREVENTION NEW ORLEANS CITY HEALTH DEPT- 2016
  • DEFENSIVE DRIVING 9TH EDITION- 2019
  • PREA, SHERIFFS OFFICE - 2016
  • CPR, COVENANTHOUSE NEW ORLEANS - 2022
  • TRAUMA INFORMED CARE-COVENANTHOUSE NEW ORLEANS 2014-2024
  • DE-ESCALATION-COVENANTHOUSE NEW ORLEANS 2016-2024

Scrabble, Researching my ancestors.

SCRABBLE IS MY ABSOLUTE FAVORITE PASS TIME!   INTRIGUED WITH FINDING AS MUCH AS I CAN ABOUT MY ANCESTORS

Timeline

Certified Nursing Assistant

Anne Abbott
12.2016 - 08.2020

Certified Nursing Assistant

Nicole Spangenberg
01.2016 - 05.2016

Aftercare/Outreach Specialist

Covenant House New Orleans
10.2014 - 02.2024

High School Diploma -

John McDonogh

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