Dollara Mohamed
Saint Paul,MN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Compliant Application Specialist with an innovative mind and sound knowledge of IT systems. Excellent in managing a team and delegating work. Experience handling complex and problematic situations with analytical thinking and patience. Collaborative Application Specialist offering in-depth knowledge of software development. Qualified to manage databases, test software and manage web applications. Professional and hardworking with a pleasant demeanor and a commitment to making sure systems are running at optimum levels. Adept at delivering process improvements that increase efficiencies and performance. Organized and articulate with excellent troubleshooting abilities. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Specialist
Epicor Software Corporation
04.2022 - 06.2023
- Created manuals and published guidelines for proper use of systems.
- Devised technical strategies, created system designs and developed presentation materials for applications.
- Determined whether computer systems in company were sufficient for business requirements.
- Managed effort of software and hardware upgrades and deployment of new services and products.
- Trained staff on proper use of systems and conducted orientation seminars.
- Performed on-site and in-house bench-scale testing, data analysis, and reports.
- Designed and implemented scalable applications for data extraction and analysis.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Corrected, modified and upgraded software to improve performance.
- Tested and deployed scalable and highly available software products.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Analyzed work to generate logic for new systems, procedures and tests.
- Coordinated deployments of new software, feature updates and fixes.
- Tested functional compliance of company products.
- Tuned systems to boost performance.
- Investigated new and emerging software applications to select and implement administrative information systems.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Translated technical concepts and information into terms parties could easily comprehend.
- Estimated work hours and tracked progress using Scrum methodology.
- Developed conversion and system implementation plans.
- Designed and developed analytical data structures.
Level 3 Advanced Technician Specialist
Sunrise Banks Corps
05.2020 - 04.2022
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Monitored systems in operation and quickly troubleshot errors.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and Type.
- Configured systems according to prescribed software and hardware frameworks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Patched software and installed new versions to eliminate security problems and protect data.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed and implemented preventive maintenance procedures.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Offered assistance in implementing and developing training programs.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Configured and tested new software and hardware.
- Assisted in development of system security protocols.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Generated reports to track performance and analyze trends.
Education
Bachelor Of Applied Arts - Human Services
Metropolitan State University
Saint Paul, MN05.2018
Skills
- Software integration
- Analytics
- Software Development
- Applications Development
- Software Quality Assurance
- Business Analysis
- Data Management
- Error resolution
- Technical Support
- Product Demonstrations
- Technical Writing
- Database Administration
- Incident Management
- Data Mining
- Requirements Gathering
- Customer Education
- End-user support
- Enterprise Architecture
- Advanced analytics
- Technical Documentation
- Configuration Management
- Application Development
- User Training
- IT support
- System Administration
- Marketing
- Data Modeling
- Network Security
- Monitoring tools
- Security management
- Virtualization Technologies
- Mobile Device Management
- Microsoft Active Directory
- Active Listening
- Interactive communication skills
- Proactive Problem Solving
- Active shooter response
- Outstanding active listening skills
- Proactive and team player
- Microsoft Office
- Microsoft Office Suite
- Computer and Microsoft Office Skills
- Office procedures
- Microsoft SharePoint
- Proficient with Microsoft Visio
- Office systems management
Certification
Aws cloud foundation
Languages
Somali
Native or Bilingual
Timeline
Application Specialist
Epicor Software Corporation
04.2022 - 06.2023
Level 3 Advanced Technician Specialist
Sunrise Banks Corps
05.2020 - 04.2022
Bachelor Of Applied Arts - Human Services
Metropolitan State University
Aws cloud foundation
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