Dollie Kelly
Dallas
Summary
Professional with strong background in collections, prepared for this role. Adept at resolving outstanding debts and facilitating payments. Strong team collaborator with focus on achieving results and adapting to changing needs. Skilled in negotiation, communication, and conflict resolution. Reliable, efficient, and results-driven with keen eye for detail.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mechanic
Trinity Metro
11.2024 - Current
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Communicated effectively across departments regarding upcoming maintenance plans or urgent repairs needed, fostering a collaborative work environment.
Accounts Receivables Coordinator
Reddy Ice
08.2022 - 11.2024
- Prepare customer statements and aging files, reviews the aging of past due invoices and unapplied payments; including follow up with customer and/or plants to insure timely resolution of disputed and/or unpaid invoices
- Understands unique customer payment processes and implements strategies that effect prompt payment from customers
- Uncovers customer and billing issues and takes appropriate action to resolve those issues preventing customers from making prompt payments
- Take collection action following established guidelines based on the age and amount of transactions and type of account
- Conducts account research and analysis in a timely proactive manner
- Proactively monitors unapplied cash and assisting cash application corrections
- Communicate timely and effectively with plant, distributor/ co-packer and location staff to obtain documentation to resolve customer questions, disputes, credits, short pays, etc.
OTR Truck Driver
FFE Transportation Services
01.2022 - 08.2022
- Maintained log books according to DOT regulations
- Maintained vehicle logs, records of cargo and billing statements in accordance with regulations
- Performed pre-trip inspections of vehicle to ensure safe operation
- Operated tractor trailer in safe manner
- Communicate with dispatcher s regarding delivery schedules and route changes
- Ensured compliance with all applicable laws and regulations related to truck driving
- Demonstrated safe driving by observing road rules, caution in unfamiliar areas and maintaining vehicle control
- Measure temperature of haul and refrigerated area of truck, keeping cold/frozen items fresh
Unarmed Security Officer
Allied Universal
11.2020 - 01.2022
- Worked overnight and weekends to provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities.
- Respond to incidents and critical situations in a calm, problem-solving manner.
- Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
- Climb stairs, ramps, or ladders occasionally during shift.
- Stand or walk on various surfaces for long periods of time.
Accounts Receivable Specialist
Litex Industries
06.2017 - 12.2021
- Worked with Sales Team to insure that delinquent accounts are identified in a timely manner.
- Coordinated with Sales Operations team to resolve invoice disputes.
- Prepared detailed collection notes and recommended changes in customer terms.
- Identified accounts that needed to be written-off as uncollectible.
- Processed credit checks using D&B on new and existing clients and communicated results accordingly.
- Responsible for collections for 500 commercial accounts.
- Worked with the Sales Department to resolve collections issues in a timely and highly professional manner.
- Established and monitored lines of credit for new and existing customers.
- Managed daily check reconciliations and maintained daily accounts receivable.
- Full cycle accounting, facilitate payment of invoices due by sending bill reminders and contacting customers.
- Responded to incoming trade reference inquiries consistently within 24 hours of receipt.
Loan Servicing Representative
Flagship Credit Acceptance
10.2013 - 06.2017
- Contact customers by telephone to solicit payments and determine reasons for overdue payments
- Establish repayment schedules or other debt repayment strategies based on customers' financial situations while conducting all conversations in a clear and professional manner adhering to all federal, state, and local guidelines
- Maintain strict confidentiality with customer account information
- Locate customers with the assistance of skip tracing tools
- Accurately record information regarding financial status of customer and status of collection efforts
- Advise customers of necessary actions and strategies for debt repayment
- Perform various administrative functions for assigned accounts, such as recording address changes and other contact information
- Maintain composure at all times and be able to use logic to determine the appropriate resolution for each account
Customer Service Rep
MHN
12.2010 - 10.2013
- Handle inbound calls from members with questions about the behavioral health benefits.
- Provide names of counselors and therapist in the area to schedule appointments.
- Call providers to quote members benefits and provider authorization information.
- Follow up calls to member to see if member was able to find appointment with provider that fit their needs.
Education
Certification - Diesel and Heavy Equipment Technician
Cedar Valley College
Lancaster, TX05.2025
High school diploma - undefined
Franklin D. Roosevelt High School
Dallas, TX05.1998
Skills
- Payment collection and reconciliation
- Proficient in Microsoft Office
- Prioritization and scheduling
- Accurate data entry
- Effective communication
- Strategic negotiation skills
- Troubleshooting skills
- Effective stress management
- Skip tracing
- Customer research
- Assertiveness
Certification
- Class A CDL
- January 2022 to July 2030
- CDL A
Timeline
Mechanic
Trinity Metro
11.2024 - Current
Accounts Receivables Coordinator
Reddy Ice
08.2022 - 11.2024
OTR Truck Driver
FFE Transportation Services
01.2022 - 08.2022
Unarmed Security Officer
Allied Universal
11.2020 - 01.2022
Accounts Receivable Specialist
Litex Industries
06.2017 - 12.2021
Loan Servicing Representative
Flagship Credit Acceptance
10.2013 - 06.2017
Customer Service Rep
MHN
12.2010 - 10.2013
High school diploma - undefined
Franklin D. Roosevelt High School
Certification - Diesel and Heavy Equipment Technician
Cedar Valley College
Similar Profiles
Deprimethon BickemsDeprimethon Bickems
Bus Driver at Trinity MetroBus Driver at Trinity Metro
LADONDA BOSWELLLADONDA BOSWELL
Grants Specialist at Trinity MetroGrants Specialist at Trinity Metro
Tracie SeelTracie Seel
Payroll Specialist at Trinity MetroPayroll Specialist at Trinity Metro
Nathalie HernandezNathalie Hernandez
Student Recruitment and Retention Specialist at Harmony Science AcademyStudent Recruitment and Retention Specialist at Harmony Science Academy
Madelyn DixonMadelyn Dixon
Ministry Intern (Walnut Hill Church) at Lovers Lane United Methodist ChurchMinistry Intern (Walnut Hill Church) at Lovers Lane United Methodist Church